Virgin Mobile Complaints and Reviews

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Virgin Mobile
Main address: 50 Brook Green W6 7RR London England
, ,
  • 299+5 mobile complaints
  • $52.8K claimed losses
  • $174 average
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Your IT and service department failed after 2 days of trying to trade out a new iPhone saying it was an AT& T error when in fact it was an internal IT system error not allowing the contract to print and disclose the proper contractural information already in their system. Add comment

Voice and texting are fine- data sucks-slow or doesn't work at all and it even gets worse after you use a certain amount on their 'unlimited plan'. If you don't use data you're okay, otherwise go with a different carrier if at all possible Add comment


  • Sep 25
  • Cellular Phone
  • Decatur, Georgia
  • Iphone 4S
  • 47

Ok so my dad got me a iphone 4s last year at radioshack and he wanted virgin mobile so when i was using it, it was perfect until a week and then i couldn't watch youtube videos, go to safari,etc. A month ago me and my dad where at walmart and my dad asked me to call mom to see if we were missing anything else that we could buy, virgin mobile didn't let me call my mom!! And my dads galaxy s4 was... Read more

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  • Sep 15
  • Cellular Phone
  • Santa Clarita, California
  • Mobile Service Change
  • 41

I got a charge for $1.01 from VESTA after paying my Virgin Mobile Account. I called the VESTA number and they switched me over to Virgin Mobile. Virgin Mobile didn't know ANYTHING about VESTA (who is their 3rd party billing company ... DUH? (The guy has probably worked for 2=3 days for them and is making decisions for them?? LOL) He claims they don't see this charge and I have to go BACK to... Read more

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  • Sep 11
  • Cellular Phone
  • Phone Service Billing
  • 1
  • 1
  • 27

I recently purchased a Virgin mobile phone and tried to transfer my number. After it was "completed" I could not make calls- The phone would show missed calls but the phone never rang. I was notified that I had voicemails but I could not access them and the internet wouldn't work. Upon contacting them they "escalated" the issue and assured me I would receive a call within 24 to 48 hours. Over 48... Read more

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  • Aug 28
  • Cellular Phone
  • Cell Phone
  • 21

I ordered a phone mailed to my granddaughter. I needed to make an address correction just as it was shipped. They couldn't do it because "they didn't send the phone." Later I was told it was BX Media. FedEx wouldn't correct it because only the sender could change the address. I spent hours going through a phone maze over 3 days with no luck. Thy promised me a refund in 5 to 19 days but I... Read more

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  • Aug 27
  • Cellular Phone
  • Fake Promotions
  • 26

WILL NOT HONOR WEBSITE PROMOTIONS! If you cant resist the urge to buy a phone from Virgin... Read the following... First.... Capture and save screen shots of everything on the website about your phone and the promotion as well as the terms of the promotion and your shopping cart. Capture and save Screen Shots of Everything!!! Because once you purchase and call them for support...they will lie,... Read more

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  • Aug 18
  • Cellular Phone
  • Defective Phone
  • 42

From my experience, virgin mobile customer service is not good at all. Downright awful. First, i had problems with my connections - calls and txt messages not coming through and so i called to inquire. The first person i talked to was blaming the weather(rain and clouds) at first but i told him the weather was not a problem because it was summer when the problems had been occurring and it has... Read more

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  • Jul 28
  • Cellular Phone
  • Suspended Account
  • 36

My account was suspended twice due to a replacement phone I never received. The issue was supposed to be fixed last week but the same problem came up again today! Every person I speak to gives me a different story and I have been told several lies! Please think twice befor dealing with this company you will be lied to and placed on hold for 45 mins at a time all for the issue to never be fixed... Read more

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  • Jul 25
  • Cellular Phone
  • Cellphone Return Delay
  • 25

They have the phone i return n june 16,2014 at 1017am s.shah sign for it n they will not unsuspend my phone the employees keep lying even to managers saying its there or not there keep telling me to wait 4 to 5 days when its been a month now telling me to wait four more days cause need to get the serail number how *** long it takes for to read a number i dont understand there communication sucks... Read more

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