Virgin Mobile Complaints and Reviews

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Virgin Mobile
Main address: 50 Brook Green W6 7RR London England
, ,
  • 306+7 mobile complaints
  • $53.3K claimed losses
  • $170 average
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  • Nov 20
  • Cellular Phone
  • Privacy Policy
  • 8

Some one ("Michell Gonzalez", Tucson, AZ) bought two phones for more than $200 on my account. Virgin has refused to refund the money. Their so-called customer representatives stonewalled and said the buyer had given my password and that meant the transaction was valid. However, I have never given my password to anyone and do not know anyone who lives in Tucson, AZ. The situation has been... Read more

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  • Nov 17
  • Cellular Phone
  • Washington, District Of Columbia
  • Virgin Mobile Phone
  • 13

Bad news bears for Virgin Mobile customers. I have been a customer for ten years now and every smartphone purchase I have made from Virgin Mobile's website has almost always landed me a defected new phone after just months of use. This didn't bother me too much because customer service was great at sending replacements while still under "warranty" (one time I went through six of the same model of... Read more

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  • Nov 16
  • Media
  • Napa, California
  • Phone Cervice
  • 9

I am moving and wanted a number in my new area code. After 2 hours on the phone I not only lost my old number forever so I couldn't return to it, but the new number wouldn't let me call out or receive calls. Great, in the middle of a move, NO PHONE !!! They said to call back in 24 hours. So I did and another 40 minutes later I'm still waiting for the tech person to succeed. I will say this, they... Read more

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  • Nov 16
  • Cellular Phone
  • Wynnewood, Pennsylvania
  • Phone Account
  • 3

I ran out of minutes and needed to refresh my contract. I logged into the website, which was frustratingly slow and glitchy. 30 minutes pass by and I still haven't been able to complete the months purchase, all due to website glitches. All this time I'd been needing to make an important call, and I was getting more and more frustrated by the minute. When I finally made it to the checkout page,... Read more

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Can't ply music it just stops in the middle of a song or freezes,it may be me,this is my first smart phone is there somewhere to help me set or fix. My settings or show me how.thank you Add comment

My phone plays music then stops or freezes up,is there somewhere i can go to have them fix my phone?this is my first smart phone,and maybe me need help Add comment


  • Nov 05
  • Cellular Phone
  • Iphone 5S
  • 22

I have been a Virgin customer for three years. I decided to upgrade to an iPhone 5s & purchased it directly from the Virgin website. When it arrived I tried to swap my phone on the Virgin website (they claimed "it is so simple!") but I was told the SIM card was already in use by someone else! I called Customer Service which was already closed. I called the next morning...hours of being... Read more

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Your IT and service department failed after 2 days of trying to trade out a new iPhone saying it was an AT& T error when in fact it was an internal IT system error not allowing the contract to print and disclose the proper contractural information already in their system. Add comment

Voice and texting are fine- data sucks-slow or doesn't work at all and it even gets worse after you use a certain amount on their 'unlimited plan'. If you don't use data you're okay, otherwise go with a different carrier if at all possible Add comment


  • Sep 25
  • Cellular Phone
  • Decatur, Georgia
  • Iphone 4S
  • 61

Ok so my dad got me a iphone 4s last year at radioshack and he wanted virgin mobile so when i was using it, it was perfect until a week and then i couldn't watch youtube videos, go to safari,etc. A month ago me and my dad where at walmart and my dad asked me to call mom to see if we were missing anything else that we could buy, virgin mobile didn't let me call my mom!! And my dads galaxy s4 was... Read more

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