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  • Customers like
    • Low price of cell phone service2
    • Reliable auto pay1
    • Website very good richard branson owns it good prices1
  • Customers don't like
    • Steal without any shame1
    • Their dishonest selling practice1
    • Website1

  • Aug 21
  • Cellular Phone
  • Columbus, Indiana
  • Virgin Mobile Keeping Your Number
  • 5
  • REVIEW RATING 4/5

I'm trying to set up a new phone I purchased from through straight talk and transfer my number from Virginia mobile. I keep calling the 22890 number and it just says I can't download it at this time. I talked to one of the workers in Walmarts wireless center and they said it was happening because Virgin mobile hasn't released my number yet for the transfer. Virginia mobile is the worst carrier... Read more

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  • Aug 12
  • Cellular Phone
  • Kansas City, Missouri
  • Htc Evo 3D Oem Standard Battery Bg86100
  • 4
  • REVIEW RATING 4/5

Here is my request to Virgin Mobile: Are there any virgin phone stores in Kansas city or nearby that can sell me a battery for my HTC Evo 3D phone? Battery model BG86100 . I mean here in town. I know how to order them on the internet. Here is their response: Thanks for contacting Virgin Mobile Customer Care. We will be glad to provide you information about the stores where you can purchase a... Read more

Was this review helpful? 0 0

Those people who are working in the loyalty department is not useless. They promise there customers to help work thinds out but they dont do what they said. Specially jose and ian. Add comment

  • Aug 09
  • Cellular Phone
  • Ellwood City, Pennsylvania
  • Virgin Mobile Plan
  • 3
  • REVIEW RATING 4/5

i topped up and needed to convert my money on my phone to get 250 minutes like I always do at night and now they have hours to help you and convert money to minutes, very bad way of helping people out ZERO out of five star every time I hate this company. For a company to have a customer service to help you with a eight hundred number that has hours now is really ***. Poor poor poor way of... Read more

Was this review helpful? 0 0

  • Jul 29
  • Cellular Phone
  • Edson, Alberta
  • Virgin Mobile Phone
  • 13
  • REVIEW RATING 4/5

Virgin has been calling our 16 yr old in regards to billing etc. they have been informed that they are calling the wrong line repeatedly, always telling us it is fixed she should not get these anymore..yet every month it is still her that gets the call...they refuse to speak with me (her mother) because the account is in my husbands name, they cut off the phone because of amount owing that they... Read more

Was this review helpful? 0 0

  • Jul 20
  • Cellular Phone
  • Layton, Utah
  • Kyocera Event Cell Phone
  • 9
  • REVIEW RATING 4/5

I bought a Kyocera Event cell phone at the end of Dec., 2014 and activated it with VirginMobile during the first couple of days of Jan., 2015. The phone worked fine until my family went on a trip the first week of July, 2015. On the 9th or 10th of July the phone stopped responding to my touch and would repeatedly re-boot itself. I tried removing the battery and replacing it. I also performed a... Read more

Was this review helpful? 0 0

  • Jul 16
  • Media
  • Virgin Mobile Custom Account
  • 18
  • REVIEW RATING 4/5

Virgin Mobile has a terrible website. I've never been able to take care of my account on line. Email address always comes back "invalid" (Huh?!) and the system will not allow me to use the field for credit card (s); so I'm FORCED to call customer service. There's the inevitable, long "hold times," then I deal with someone who doesn't speak or understand English well enough to handle phone... Read more

Was this review helpful? 1 0

  • Jul 14
  • Cellular Phone
  • Toronto, Ontario
  • Virgin Mobile Deals
  • 82
  • REVIEW RATING 4/5

This is hilarious! I've been a loyal Virgin Mobile customer for 6 years and have always paid my bills on time. I just bought a new phone with them and signed a new contract paying them over $700 last month. Now they reward me for being so awesome by threatening to cut me off because $26.33 is overdue. Wow!!!!! Virgin was way better before Bell bought them out. If you have Virgin Mobile you... Read more

Was this review helpful? 0 1

  • Jul 12
  • Cellular Phone
  • Columbia, Maryland
  • Sierra Wireless Overdrive Pro4G Hotspot
  • 11
  • REVIEW RATING 4/5

I own a OverdrivePro4DA and there is half the time some reason why it won't give me service. I have perfect 4G connection, but sometimes it wants to just stop giving me Internet all of the sudden or disconnect from my devices all of the sudden and I have to reset the device constantly. I've had so many problems with my wifi I have memorized the customer service number 1-877-877-8443! Recently, my... Read more

Was this review helpful? 0 0

I needed a new phone they said that it would be here in 72 business hours and its already passed 72 hours and i still didnt get the phone that they sent me Add comment

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