Virgin Mobile Complaints and Reviews

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Virgin Mobile
Main address: 50 Brook Green W6 7RR London England
, , webmaster@virgin.com
  • 289+4 mobile complaints
  • $52K claimed losses
  • $177 average
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They have the phone i return n june 16,2014 at 1017am s.shah sign for it n they will not unsuspend my phone the employees keep lying even to managers saying its there or not there keep telling me to wait 4 to 5 days when its been a month now telling me to wait four more days cause need to get the serail number how *** long it takes for to read a number i dont understand there communication sucks... Add comment

Service in 22508 out for over a month. Stay away from virgin. Horrible customer service. Says nothing wrong now.Had to move my business line and they kept my extra money in the account. The worst!!! Add comment

  • Jul 13
  • Cellular Phone
  • Rochester, New York
  • Unauthorized Charge
  • 5

I made a one time payment on an account and they stored my card information after me telling them not too. The next month comes along and I look at my statement and they charged my card . i called the same day to tell them to cancel the payment being that I never gave them permission to charge my card again. they tell me they can't refund the payment why should i be held responsible for your... Read more

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  • Jul 09
  • Cellular Phone
  • Mount Laurel, New Jersey
  • Samsung Galaxy S3
  • 3

I brought samsung galaxy s3 from the Virgin Mobile website where were stated it stayed that if I brought a samsung galaxy s3 that I would get 3 free month of service be for I brought the phone I called virgin mobile to make sure that this was true they said yes and took me throw the steps to buy the on line a month later I call up to get my first free payment and there going to tell me that they... Read more

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  • Jul 03
  • Cellular Phone
  • Virgin Mobile Cell Phone
  • 7

Virgin Mobile is a total joke of a carrier. The only real service they provide is collecting dues and cutting your service, in mid-conversation, if you go over your minutes by even a second. They often miss texts, only to be received 1 or 2 hrs late, and thats the BEST part of their service. The browser is useless. The dial-up services of the 90's were far faster and more reliable. The Browser... Read more

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  • Jul 03
  • Cellular Phone
  • Virgin Mobile Cell Phone
  • 2

Virgin Mobile is a total joke of a carrier. The only real service they provide is collecting dues and cutting your service, in mid-conversation, if you go over your minutes by even a second. They often miss texts, only to be received 1 or 2 hrs late, and thats the BEST part of their service. The browser is useless. The dial-up services of the 90's were far faster and more reliable. The Browser... Read more

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  • Jun 19
  • Cellular Phone
  • Gatineau, Quebec
  • Billing
  • 7

i had made my payments which were all caught up for may 2014,,when i spoke to a supervisor from the customer care she had straightened out all the issues now today they suspended my phone service because they say i still owe a balance of 36.28 for MAY which i dont the supervisor told me i was caught up and that i had a credit balance of 28.29 for june payment now ive had all im going to take from... Read more

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  • Jun 17
  • Cellular Phone
  • Madison, Indiana
  • Replacement Phone
  • 5

I'd returned a defected refurbished replacement phone on May 29,2014 I'm told that you haven't received the phone as of yet. I've been having problems with this phone unable to use sd card, download, txt. I'm though I was a valued customer .... This problem has been going on since. March14,2014. I think thismy last month dealing with V M. I feel like I'm being taken... Read more

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  • Jun 17
  • Cellular Phone
  • Monthly Plan
  • 6

Virgin Mobile promised me that after a period of consistent payments that over time my plan would drop. They offered me a 35.00 plan that only includes 300 minutes. I was told they would look into it months ago after now telling me that nothing can be done. I pay 55.00 a month after I was only paying 45.00 a month with Staight Talk. I would NOT recommend Virgin Mobile. I would say to go to other... Read more

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