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1.8 Based on 46 reviews
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  • Customers like
    • Very little 4
    • Low price of cell phone service 3
    • Reliable auto pay 2
  • Customers don't like
    • Poorly trained reps 3
    • Being mislead and wasting my time 3
    • Rude customer service 2
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Virgin will glady accept a ported phone number but will not port your number if and when you move on to a new carrier. Shame on them. My wife left Verizon several years ago and went with Virgin, Verizon ported the number with no fuss. When my wife opted to join my plan due to a good cost savings, Virgin refused to port her number. She unknowingly went on a prepaid plan and I am sure Virgin used this loophole to attempt to keep her, but that... Read more

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I've been a customer for years with Virgin Mobile and for the most part they've been good. However, I recently had a data usage issue where after having and using data for years and tracking my average data usage month as 2.5 gigs, suddenly in a two day period I used 6 gb of data and was charged over $50. I called in to get answers as to why this would be. I was on hold for most of the morning. The phone finally rang through and it went... Read more

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Tried to get my account number in order to keep my cell number and change to us cellular. Actually, not even an issue with virgin, I've been a customer for over 10 years! My daughter just needed another carrier to cover her at college, and virgin had no coverage there. Well,, I couldn't get the account number for anything!!!! Sooooo rude. Tried customer service.... Stayed in hold for HOURS, I lyrics to be told that they didn't have the... Read more

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The Galaxy Neo is an overly sensitive, over-priced piece of *** designed by a committee in Seoul with far too many bells and whistles on board. Under the auspices of Virgin Mobile its irritation factor is squared as the phone co. bombards you with *** all day long and then charges you twice your monthly rate for some whimsical reason.100 words eh? OK. xsffsf dfjsjfsdoj fsjlfs sjfsofusdo; sfnleru dofsdufs lsdfjsdoo jlsdsofusd fsdofsdu... Read more

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Do not get virgin mobile they lie lie lie then blame you

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Last month virgin mobile stole 1,750 roll over minutes from my account. When I called and talked with a representative they wouldn't give me my minutes back and this isn't the first time this happened. I called them over 6 times and they made me wait for a long time and each time I talked with them they wouldn't give me a straight answer. I asked to talk to their supervisor and she kept me on hold for half an hour and then they said they don't... Read more

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Virgin Mobile is the worst prepaid carrier in the US for many reasons, as you can read from the other reviews. I paid the full price for my iPhone 5 and when I quit their service, they assured me that the phone was already unlocked. I switched to T-mobile and when I inserted my new sim card, the sim was invalid, not supported by my iPhone 5. I called Virgin Mobile and they said it was because I needed the MSL code, which they gave to me easily.... Read more

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I have been a customer for years and have virgin at home too. Upgraded my mobile and got told first months insurance is free so I have a while to cancel whilst I checked I was covered with my bank. 28 days to the day I called and cancelled phone insurance to find they had already taken a payment within 23 days and they wouldn't give me a refund as I was on day 28. As far as I was concerned no payment should have been taken and as it had and I... Read more

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I lost service for about 2 weeks. When i called them, all they kept telling me was that work was being done to the towers. 3 days went by and still no service. I got frustrated and called to get my account# so i could switch, they offered 2 months free and new phone. But service will stil be down for 3 more days. I switched. Lost my monthly payment but have better service. They were good for awhile, but lately they have been bad. By virgin... Read more

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Virgin Mobile has THE WORST customer service. I spent 6 hrs on the phone w/them today trying to get my issues resolved (loyal customer for 4 years ALWAYS pay my bills ontime) I got 5 different stories, hung up on 3x's and spoke to 7 ppl (2 supervisors) who basically had no authority to fix anything and let loose on the last one 'a supervisor' and said, 'let me understand this ..... As a supervisor, you can't refund the broken phone I paid full... Read more

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