2.3
  • Low price of cell phone service1 votes
  • Insecure website1 votes
  • No signal1 votes
  • Rep1 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • Apr 24
  • Cellular Phone
  • American Fork, Utah
  • Charge
  • 4
  • REVIEW RATING 4/5

This is by far the worst company I have ever dealt with. They are lying, crooks. Long story short they have been literally stealing money from us for the last 6 months. They have been doing this by changing the amount they charge every month, so as to avoid the stop payments from my bank. Oh and this is all AFTER we have not been using their services for over a year. They are crooks! Stay as far... Read more

Was this review helpful? 0 0

virgin mobile won't give me my payment history without a court order ........crazy is that Add comment

Resolved

  • Apr 15
  • Cellular Phone
  • Hampshire, England
  • Cell Phone
  • 1
  • 1
  • 7
  • REVIEW RATING 4/5

I have a PayLO account that I maintain for visits to family in the US (I live abroad). I have accumulated a large balance in my account because I can only use the phone in the US. A couple months ago Virgin sent me an email offer where I could use some of my balance to buy a new phone. They specified certain models that were available on my plan. I went ahead and bought an LG Aspire for... Read more

Was this review helpful? 0 0

  • Apr 09
  • Cellular Phone
  • Mountain View, California
  • Cell Phone Service
  • 6
  • REVIEW RATING 4/5

Virgin mobile throttles my data every day now, I have had them as my provider for fifteen years,it seams as though they don't care about costumer service anylonger, several times during the hour my phone just stops working !!!!! Then all the sudden it's back on again for a short time then same thing time and again!!!!!! I live in eastern Ohio and just started my plan yesterday, it's the same... Read more

Was this review helpful? 0 0

  • Mar 19
  • Cellular Phone
  • Abingdon, Maryland
  • Cell Phone
  • 15
  • REVIEW RATING 4/5

Customer service is the worst I have ever dealt with. Forced to cancel my account because of the rude way they handled my problem. You can't understand the customer service reps. Have to ask over and over for them to repeat themselves. According to the rep they could not help my issue unless I waited 72 hours on some kind of ticket. 72 hours came and went so I was forced to call back. They told... Read more

Was this review helpful? 0 0

  • Mar 16
  • Cellular Phone
  • Murrieta, California
  • Staff
  • 11
  • REVIEW RATING 4/5

I called at least 20 times - to customer service which is definitely in India. NO One could help. I entered my credit card ink over and over and over only to have it rejected. Finally after many hours got an EXTREMELY rude English speaking man who told me I needed to send in a cashier's check EVERY month. So rude! And I have been a customer for years. They show no respect and treat you like... Read more

Was this review helpful? 0 0

  • Feb 22
  • Cellular Phone
  • Phone Unlock
  • 32
  • REVIEW RATING 4/5

Started a virgin plan in july,was immediately dissatisfied with service.dropped call no signal and forget about data.They at the time were the only no contract with iphone 5s so i jumped.within days called to see about the unlocking process."virgin mobile at this moment is not set up for unlocking but soon to be"ok well i'll put up with for a few weeks.But in the meantime my lackluster service... Read more

Was this review helpful? 0 0

I bought a vm tribute phone. I had the worst customer service. I was on hold for over 2 hours. Then they told me i needed a start up kit for another 20.00, i already had an existing plan. They told me i could not trsnfer my phone number cuz they didnt know how to do that. Then they did finally do it and didnt credit my account. I was not happy. Poor customet service but the phone is great! Add comment

I was charged $25.00 for god knows what but if I'm not refunded you better believe I'm canceling my service here and more. Add comment

*** service sucks always no bars ! Add comment

Had an experience with Virgin Mobile?

Write a review
Did not find what you were looking for?
 
×
You are reading about Virgin Mobile.
Filing a new complaint about
×