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1.8 Based on 43 reviews
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  • Customers like
    • Very little 3
    • Low price of cell phone service 3
    • Reliable auto pay 2
  • Customers don't like
    • Poorly trained reps 3
    • Being mislead and wasting my time 3
    • Rude customer service 2

Do not get virgin mobile they lie lie lie then blame you

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Last month virgin mobile stole 1,750 roll over minutes from my account. When I called and talked with a representative they wouldn't give me my minutes back and this isn't the first time this happened. I called them over 6 times and they made me wait for a long time and each time I talked with them they wouldn't give me a straight answer. I asked to talk to their supervisor and she kept me on hold for half an hour and then they said they don't... Read more

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Virgin Mobile is the worst prepaid carrier in the US for many reasons, as you can read from the other reviews. I paid the full price for my iPhone 5 and when I quit their service, they assured me that the phone was already unlocked. I switched to T-mobile and when I inserted my new sim card, the sim was invalid, not supported by my iPhone 5. I called Virgin Mobile and they said it was because I needed the MSL code, which they gave to me easily.... Read more

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I have been a customer for years and have virgin at home too. Upgraded my mobile and got told first months insurance is free so I have a while to cancel whilst I checked I was covered with my bank. 28 days to the day I called and cancelled phone insurance to find they had already taken a payment within 23 days and they wouldn't give me a refund as I was on day 28. As far as I was concerned no payment should have been taken and as it had and I... Read more

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I lost service for about 2 weeks. When i called them, all they kept telling me was that work was being done to the towers. 3 days went by and still no service. I got frustrated and called to get my account# so i could switch, they offered 2 months free and new phone. But service will stil be down for 3 more days. I switched. Lost my monthly payment but have better service. They were good for awhile, but lately they have been bad. By virgin... Read more

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Virgin Mobile has THE WORST customer service. I spent 6 hrs on the phone w/them today trying to get my issues resolved (loyal customer for 4 years ALWAYS pay my bills ontime) I got 5 different stories, hung up on 3x's and spoke to 7 ppl (2 supervisors) who basically had no authority to fix anything and let loose on the last one 'a supervisor' and said, 'let me understand this ..... As a supervisor, you can't refund the broken phone I paid full... Read more

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One thumb! Sucks! It takes $10 at at a time from your Account With no service! For Mobile Internet!

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I have virgin mobile, and I feel highjacked by them. I paid $100.00 for there smart phone that cannot be used anywhere else. I've had the service for $35.00 per month plus tax, for a total of 39.95. after 3 months of service they blocked my voicemail unless I agree to pay another 2.99 per month. That's not much, but this is something that was not told at the time I signed up. I just feel that it's dishonest. If I knew this up front I might... Read more

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I had a virgin mobile phone, used top-up cards. Back in Sept. I called the help desk that I couldn't access my account because I was over on the money, $300.00, and couldn't add anymore money to it, in November, they closed my account and took the money. I spoke to the Manager, not American, and I was told they tried to reach me via text on a phone I couldn't access. For anyone thinking about getting a phone, go w/ any provider except Virgin... Read more

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I have been a customer for 8 years and this past week was met with the most deplorable service imaginable. I was made an offer to a phone upgrade by the retention department (or so I was told that is who they were) and was provided a promotion code. When I attempted to use the code (less than an hour later) I received an error that the code was not valid. I called to find out what was wrong. I was placed on hold for an interminable amount... Read more

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