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  • Customers like
    • Low price of cell phone service 3
    • Very little 1
    • Website very good richard branson owns it good prices 1
  • Customers don't like
    • Phone shut off without notice 2
    • Poor customer service 2
    • Poorly trained reps 2

Worst customer service EVER! I don't mind the actual service, but customer service is incompetent, extremely hard to understand, extreme lack of training. Oh you have insurance and need to send your mobile back because its not working like it should? Get ready to pay to send it back! Expect to talk to at least 4 people to get your problem fixed if they will fix it at all! Good ole outsourcing at... Read more

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I read complaint forums to help make buying decisions. I never thought I'd post on one. After 3+ years with VM on a pay as you go plan, my account was cancelled 1/2/2016 without notice. VM always emailed or texted when it was time to top up, which I always did right away. The phone was not for everyday use but was checked every other day for messages. The last text message from VM was on... Read more

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Same thing happened to my mother. She had a balance of $380 and they shut off her phone. She had a car accident and was unable to make a call. We went online and they cutoff her online access. We called those crooks in the Phillipines and they said her balance had been forfeited and they would not refund the money. My mother uses the phone for emergencies ONLY ( LESS THAN 10-15 MINUTES PER... Read more

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You are lucky you only have 30 - 40 dollars. My balance was 395.70 when I asked to cancel my "NO CONTRACT" cell phone service and get a refund they said - REQUEST DENIED. The phillipine at the other end said I was not complying with the "terms and conditions". In the courts of the USA - "TERMS AND CONDITIONS" apply only to contracts. I signed up for a "NO CONTRACT" cell phone service. I asked... Read more

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I have a Virgin pay as you go phone for my 87 year old mother. Today she said it was not working. Yep, phone inactive. I manage and pay the account for her. I received a notice of payment due on August 30th. I topped up on Sept 1, 2 and 3rd. (NOTE - one of those was an auto top up set for this account.) Apparently, Virgin disabled my auto top up and never sent an email. I had approximately $340... Read more

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I've been a VM customer for over 4 years. I had the $25/ mth. plan with 300 min/ultd. txt & data. I made the mistake of buying a virgin phone from Walmart and was forced to get service through a Walmart/ virgin plan which in turn cancelled my old plan. None of this was explained to me & I lost my old plan. Long story short, three days, three phones, & 4 hrs later I lost my data plan,... Read more

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Virgin Mobile just stole $379.00 from me & $179.00 from my spouse. Never got a email that it was past time to top up, they cut our phones off & took our money. We have been customers for about 15 years. I hope that anyone who is thinking about going with Virgin Mobile reads this first. They are nothing but low down thieves. They did not put that money in my account & it is not right... Read more

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I've been with virgin mobile for over 5 years and every time I've tried to activate a phone with them there is some sort of problem. I bought a new phone and I wanted to change my phone number over to my new phone. They sent me in circles just trying to get my number changed. I spoke to 5 different representatives. They have THE WORST CUSTOMER SERVICE! I hate virgin mobile now, and I'm taking my... Read more

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Ive had my mifi 2200 for 6mths and only got to use it like 5 times done spent $60 and they still haven't fix it im not happy Add comment

I had a horrible time with a simple request: trying to change my new phone number with my old number. They couldnt do it, and a week later i still have no number and no working phone! Add comment

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