Virgin Mobile Complaints and Reviews

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Virgin Mobile
Main address: 50 Brook Green W6 7RR London England
, , webmaster@virgin.com
  • 294+3 mobile complaints
  • $52.8K claimed losses
  • $177 average
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  • Aug 28
  • Cellular Phone
  • Cell Phone
  • 6

I ordered a phone mailed to my granddaughter. I needed to make an address correction just as it was shipped. They couldn't do it because "they didn't send the phone." Later I was told it was BX Media. FedEx wouldn't correct it because only the sender could change the address. I spent hours going through a phone maze over 3 days with no luck. Thy promised me a refund in 5 to 19 days but I... Read more

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  • Aug 27
  • Cellular Phone
  • Fake Promotions
  • 7

WILL NOT HONOR WEBSITE PROMOTIONS! If you cant resist the urge to buy a phone from Virgin... Read the following... First.... Capture and save screen shots of everything on the website about your phone and the promotion as well as the terms of the promotion and your shopping cart. Capture and save Screen Shots of Everything!!! Because once you purchase and call them for support...they will lie,... Read more

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  • Aug 18
  • Cellular Phone
  • Defective Phone
  • 25

From my experience, virgin mobile customer service is not good at all. Downright awful. First, i had problems with my connections - calls and txt messages not coming through and so i called to inquire. The first person i talked to was blaming the weather(rain and clouds) at first but i told him the weather was not a problem because it was summer when the problems had been occurring and it has... Read more

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  • Jul 28
  • Cellular Phone
  • Suspended Account
  • 25

My account was suspended twice due to a replacement phone I never received. The issue was supposed to be fixed last week but the same problem came up again today! Every person I speak to gives me a different story and I have been told several lies! Please think twice befor dealing with this company you will be lied to and placed on hold for 45 mins at a time all for the issue to never be fixed... Read more

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  • Jul 25
  • Cellular Phone
  • Cellphone Return Delay
  • 15

They have the phone i return n june 16,2014 at 1017am s.shah sign for it n they will not unsuspend my phone the employees keep lying even to managers saying its there or not there keep telling me to wait 4 to 5 days when its been a month now telling me to wait four more days cause need to get the serail number how *** long it takes for to read a number i dont understand there communication sucks... Read more

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Service in 22508 out for over a month. Stay away from virgin. Horrible customer service. Says nothing wrong now.Had to move my business line and they kept my extra money in the account. The worst!!! Add comment

  • Jul 13
  • Cellular Phone
  • Rochester, New York
  • Unauthorized Charge
  • 25

I made a one time payment on an account and they stored my card information after me telling them not too. The next month comes along and I look at my statement and they charged my card . i called the same day to tell them to cancel the payment being that I never gave them permission to charge my card again. they tell me they can't refund the payment why should i be held responsible for your... Read more

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  • Jul 09
  • Cellular Phone
  • Mount Laurel, New Jersey
  • Samsung Galaxy S3
  • 29

I brought samsung galaxy s3 from the Virgin Mobile website where were stated it stayed that if I brought a samsung galaxy s3 that I would get 3 free month of service be for I brought the phone I called virgin mobile to make sure that this was true they said yes and took me throw the steps to buy the on line a month later I call up to get my first free payment and there going to tell me that they... Read more

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  • Jul 03
  • Cellular Phone
  • Virgin Mobile Cell Phone
  • 1
  • 1
  • 31

Virgin Mobile is a total joke of a carrier. The only real service they provide is collecting dues and cutting your service, in mid-conversation, if you go over your minutes by even a second. They often miss texts, only to be received 1 or 2 hrs late, and thats the BEST part of their service. The browser is useless. The dial-up services of the 90's were far faster and more reliable. The Browser... Read more

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  • Jul 03
  • Cellular Phone
  • Virgin Mobile Cell Phone
  • 12

Virgin Mobile is a total joke of a carrier. The only real service they provide is collecting dues and cutting your service, in mid-conversation, if you go over your minutes by even a second. They often miss texts, only to be received 1 or 2 hrs late, and thats the BEST part of their service. The browser is useless. The dial-up services of the 90's were far faster and more reliable. The Browser... Read more

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