• Low price of cell phone service1 votes
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Double charges for pre paid phone service with virgin mobile. Add comment

Dear sir I am not satisfy customers care your service because I was called ur service broker this bpo agents not given me full information and any spich script they are transfer my call any other IVR so u shud be any action this agent Add comment

  • Dec 16, 2014
  • Cellular Phone
  • Nashville, Tennessee
  • Cell Phone
  • 21

I just bought a phone from ya'll for 66.00 and when i see what u really charged me by the way being one of ur customers i was to get an extra discount. Which yhought i did til i saw where u charged me 81.00 im sending it back when i get it and im going to drop my service .u proved to be fraud and u dont honor what u advertise. I expect this will be taken care of and my money over 66.00 be... Read more

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This is fifth phone bought from V.mobile that is bad, customer service was to call, but did not, dial pad blinks off goes black, I cannot use it to call anyone. Add comment

I cannot use cell bought from V.mobile to call anyone, dial pad turns black & blinks off & on this is 5 bad phones that V.mobile have sent since May 2013. Add comment

  • Dec 11, 2014
  • Cellular Phone
  • Seattle, Washington
  • Mobile Service
  • 17

I have a weak signal and the phone is slow to load and I live in a area where the signal should be strong. I also have weak talking signal it cuts out and drops calls and the internet access is super slow and will not keep the fast connection. I have made lots of tries to fix this and it keeps a low slow signal. please allow the signal in strength to be boosted near Seattle / White center area to... Read more

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  • Dec 04, 2014
  • Cellular Phone
  • Phone Plan
  • 31

I have been renewing BB2Go $25/2.5GB for at least a year. Some time in the past few months Virgin Motook off 1 GIG from the plan like a sneak. I was wondering why I had to pump in more money the last few months at OVER $50 a month. Last year they got rid of the ability to track plan payments and usage history. One $15 card to zero out my account and I will delete my account. After 5 years... Read more

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  • Nov 20, 2014
  • Cellular Phone
  • Privacy Policy
  • 36

Some one ("Michell Gonzalez", Tucson, AZ) bought two phones for more than $200 on my account. Virgin has refused to refund the money. Their so-called customer representatives stonewalled and said the buyer had given my password and that meant the transaction was valid. However, I have never given my password to anyone and do not know anyone who lives in Tucson, AZ. The situation has been... Read more

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  • Nov 17, 2014
  • Cellular Phone
  • Washington, District Of Columbia
  • Virgin Mobile Phone
  • 76

Bad news bears for Virgin Mobile customers. I have been a customer for ten years now and every smartphone purchase I have made from Virgin Mobile's website has almost always landed me a defected new phone after just months of use. This didn't bother me too much because customer service was great at sending replacements while still under "warranty" (one time I went through six of the same model of... Read more

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