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  • Customers like
    • Low price of cell phone service1
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    • Crappy website1
    • Insecure website1
    • No signal1

  • Jun 24
  • Cellular Phone
  • York, Pennsylvania
  • Phone Service
  • 9
  • REVIEW RATING 4/5

I had a Virgin Mobile account and the service was beyond horrible!!!! Their website that you are to use to add money to your account is not functioning more often then it actually functions.The phone & text service randomly worked. I would often get text messages 24 hours after they were sent to me. My text messages went out about 50% of the time but I was ALWAYS docked for them. There was... Read more

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  • Jun 21
  • Cellular Phone
  • Mountain View, California
  • Cell Phone
  • 7
  • REVIEW RATING 4/5

I've been with Virgin Mobile quite some time so today iafter a cycling accident demolished my phone I thought no biggie. I'll buy a new phone and activate it under my existing account as I still have 2 weeks worth of unlimited everything left on my account. I went to Wal-Mart and bought a new phone only to find out after calling to activate it under my existing account that virgin mobile won't do... Read more

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  • Jun 08
  • Cellular Phone
  • Tempe, Arizona
  • Phone Signal
  • 14
  • REVIEW RATING 3/5

I don't get it. Virgin and I got along fine for two years, now all of a sudden, I have no signal...I've tried off and on, I've tried hard reboot, I've tried changing the battery, I've tried turning off 3G, I even bought a new phone...nothing works. NO SIGNAL. If I'm smack dab in the middle of downtown Phoenix, I get a signal, otherwise, I'm screwed. I get no signal in my house and if I do, it's... Read more

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Virgin mobile hotspot (broadband2go) I would not recommend. Add comment

  • Apr 24
  • Cellular Phone
  • American Fork, Utah
  • Charge
  • 37
  • REVIEW RATING 4/5

This is by far the worst company I have ever dealt with. They are lying, crooks. Long story short they have been literally stealing money from us for the last 6 months. They have been doing this by changing the amount they charge every month, so as to avoid the stop payments from my bank. Oh and this is all AFTER we have not been using their services for over a year. They are crooks! Stay as far... Read more

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virgin mobile won't give me my payment history without a court order ........crazy is that Add comment

Resolved

  • Apr 15
  • Cellular Phone
  • Hampshire, England
  • Cell Phone
  • 1
  • 1
  • 34
  • REVIEW RATING 5/5

I have a PayLO account that I maintain for visits to family in the US (I live abroad). I have accumulated a large balance in my account because I can only use the phone in the US. A couple months ago Virgin sent me an email offer where I could use some of my balance to buy a new phone. They specified certain models that were available on my plan. I went ahead and bought an LG Aspire for... Read more

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  • Apr 09
  • Cellular Phone
  • Mountain View, California
  • Cell Phone Service
  • 19
  • REVIEW RATING 4/5

Virgin mobile throttles my data every day now, I have had them as my provider for fifteen years,it seams as though they don't care about costumer service anylonger, several times during the hour my phone just stops working !!!!! Then all the sudden it's back on again for a short time then same thing time and again!!!!!! I live in eastern Ohio and just started my plan yesterday, it's the same... Read more

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  • Mar 19
  • Cellular Phone
  • Abingdon, Maryland
  • Cell Phone
  • 24
  • REVIEW RATING 4/5

Customer service is the worst I have ever dealt with. Forced to cancel my account because of the rude way they handled my problem. You can't understand the customer service reps. Have to ask over and over for them to repeat themselves. According to the rep they could not help my issue unless I waited 72 hours on some kind of ticket. 72 hours came and went so I was forced to call back. They told... Read more

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  • Mar 16
  • Cellular Phone
  • Murrieta, California
  • Staff
  • 23
  • REVIEW RATING 4/5

I called at least 20 times - to customer service which is definitely in India. NO One could help. I entered my credit card ink over and over and over only to have it rejected. Finally after many hours got an EXTREMELY rude English speaking man who told me I needed to send in a cashier's check EVERY month. So rude! And I have been a customer for years. They show no respect and treat you like... Read more

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