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I CALLED IN JULY BECAUSE MY PHONE HAD WATER DAMAGE, AGENT TOLD ME PHONE DIDNT QUALIFY FOR REPLACEMENT UNDER WARRANTY BECAUSE THE WARRANTY PERIOD HAD ENDED. SO I WENT THROUGH INSURANCE AND I HAD TO PAY $140 FOR A REPLACEMENT PHONE THE INSURANCE COMPANY. A MONTH LATER I...
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1.0
I didn't like
  • No help
  • Rip off
#1092203
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Today I ended my five-year relationship with Virgin Mobile after a two and-a-half year customer service nightmare. Before I give this review, I just want to mention that I do not blame any customer service representative that I dealt with over the phone or in person...
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#1078829
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I went to a booth with various cell phone companies awaiting customers. Person told me it was $15 each for two phones. We signed. The monthly bill was $57 dollars not $30 dollars. One cell phone often did not work. I sent back cell phones in protective bubble package...
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1.1
I liked
  • One cell phone workd
I didn't like
  • Double billing after verbal statement of monthly cost
#1042847
Reply to reviews

Virgin Mobile - Changing phone contract

Virgin Mobile
#1073999
1.7
Details
After agreeing to a mobile contract with virgin via their chat option on Web page. They have now said that the advisor was incorrect with his advice and my monthly bill will be almost twice what was originally agreed. They have refused to cancel the contract and said don't listen to the advisors read the small print.
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Virgin Mobile Cell Phone Activation Review

Virgin Mobile
#1000696
2.8
Details
Brand new phone and unable to activate. Company web site absolutely useless and no phone number to access customer service. DO NOT THROW AWAY YOUR MONEY. Please try another carrier
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Virgin Mobile Customer Care Review

Virgin Mobile
#975066
3.4
Details
No instruction book to operate phone, poor customer service .
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Lgsolo Review

Virgin Mobile
#942326
1.7
Details
you need a phone number only for talking to reps there isnt a way through all that automation tape to listen to this is a pain in the ***.and they need to listen insteasd of giving big speal every time they answer
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
First, we went to Walmart to buy a top up card. The cards did not tell what you were getting for your money, e.g., the plans. They only said the amounts. We spent two hours trying to figure out how to reactivate/top up our telephone. I finally asked the question online...
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#1016990
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This is in response to the review I posted a couple hours ago about the expired card. Virgin Mobile called me back and this time I got a different person. He told me that it wasn't that the card was actually expired, but that it was just somehow scanned improperly. I...
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4.1
I liked
  • Way the problem was handled
I didn't like
  • Having to wait until a m when opens to get problem resolved
#1015530
Reply to reviews
I recently bought two Virgin Mobile top up cards in two separate purchases, for two different phones. One of the cards worked, and the other one did not, so I waited until Virgin Mobile customer service opened in the morning to find out why the card wouldn't work. They...
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3.7
I liked
  • Being able to pay cash month by month
I didn't like
  • Card not working same day i bought it
#1015467
Reply to reviews
One example: They have a procedure where they can't order a replacement phone if you're calling from your current cell phone(in this case an older phone i had to use because my current virgin mobile cell had a hardware issue - internal), so they tell you to call back...
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Anonymous
Anonymous

This is normal. The process of transferring service from your existing phone to the replacement phone will disconnect your call with Customer Service, and the activation of th...

2.1
I liked
  • Monthly billing
I didn't like
  • Customer service disgusting
#1008790
Reply to reviews
Ive used virgin mobile for 9 years,broke my phone and purchased a new one online, not virgin mobile .Activated it and I cant get a signal.I canceled my service and tried to get my phone activated by another carrier.I cant get it activated without an unlock code.I...
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1.8
I didn't like
  • Poor customer service
#1005618
Reply to reviews
Spent almost an hour on hold trying to cancel service. Their app allows you to do everything except cancel service. They make it extremely difficult for you to cancel. Must call and stay on long hold before reaching an agent. Agent then asks extensive questions to try...
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2.1
I didn't like
  • Poor customer service
  • Steal without any shame
#1002695
Reply to reviews
Had an LG Flip phone with Virgin for 5 years and no problems. Informed in June 2016 that the phone would have to be replaced with new phone as of January 2017 to run on shiny new network. Dec 19 2016 bought new upgraded LG flip phone still with Virgin Mobile., and new...
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Anonymous
Anonymous

Yes has been resolved. I did send the information to you before. Thank you, for your attention.

1.0
I didn't like
  • Being on the phone 20 min at each time to get tech person
  • No supervisor ever called back
#992629
Reply to reviews