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For 3 months i have been having texting issues. Fix it. Broke. Fix it. Broke. I can not sent a text to a specific number. They are completely stumped and now want me to reformat my phone. Loose everything I have on the phone. This is the 4th time in the last 2 months...
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1.0
#1130766
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No service at all virgin mobile in canada province of ontario may be shutting down , because of a fraud investigation both the federal and provincial government for violating the rules of the federal telecommunications rules in canada , not surprised richard branson...
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#1116536
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Virgin Mobile - Insurance not added to my account
when i ordered my iphone7 plus i added insurance to my order and this was confirmed by virgin on my completed order. however the insurance payment was not taken out of my account. when i contacted customer service,when i realized it two months later, they refused to...
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2.2
#1114792
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Virgin Mobile - Changing phone contract

Virgin Mobile
#1073999
1.7
Details
After agreeing to a mobile contract with virgin via their chat option on Web page. They have now said that the advisor was incorrect with his advice and my monthly bill will be almost twice what was originally agreed. They have refused to cancel the contract and said don't listen to the advisors read the small print.
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Virgin Mobile Cell Phone Activation Review

Virgin Mobile
#1000696
2.8
Details
Brand new phone and unable to activate. Company web site absolutely useless and no phone number to access customer service. DO NOT THROW AWAY YOUR MONEY. Please try another carrier
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Virgin Mobile Customer Care Review

Virgin Mobile
#975066
3.4
Details
No instruction book to operate phone, poor customer service .
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Lgsolo Review

Virgin Mobile
#942326
1.7
Details
you need a phone number only for talking to reps there isnt a way through all that automation tape to listen to this is a pain in the ***.and they need to listen insteasd of giving big speal every time they answer
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Advertised vs Delivered
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Customer service
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I CALLED IN JULY BECAUSE MY PHONE HAD WATER DAMAGE, AGENT TOLD ME PHONE DIDNT QUALIFY FOR REPLACEMENT UNDER WARRANTY BECAUSE THE WARRANTY PERIOD HAD ENDED. SO I WENT THROUGH INSURANCE AND I HAD TO PAY $140 FOR A REPLACEMENT PHONE THE INSURANCE COMPANY. A MONTH LATER I...
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1.0
I didn't like
  • No help
  • Rip off
#1092203
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Today I ended my five-year relationship with Virgin Mobile after a two and-a-half year customer service nightmare. Before I give this review, I just want to mention that I do not blame any customer service representative that I dealt with over the phone or in person...
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#1078829
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I went to a booth with various cell phone companies awaiting customers. Person told me it was $15 each for two phones. We signed. The monthly bill was $57 dollars not $30 dollars. One cell phone often did not work. I sent back cell phones in protective bubble package...
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1.1
I liked
  • One cell phone workd
I didn't like
  • Double billing after verbal statement of monthly cost
#1042847
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First, we went to Walmart to buy a top up card. The cards did not tell what you were getting for your money, e.g., the plans. They only said the amounts. We spent two hours trying to figure out how to reactivate/top up our telephone. I finally asked the question online...
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#1016990
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This is in response to the review I posted a couple hours ago about the expired card. Virgin Mobile called me back and this time I got a different person. He told me that it wasn't that the card was actually expired, but that it was just somehow scanned improperly. I...
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4.1
I liked
  • Way the problem was handled
I didn't like
  • Having to wait until a m when opens to get problem resolved
#1015530
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I recently bought two Virgin Mobile top up cards in two separate purchases, for two different phones. One of the cards worked, and the other one did not, so I waited until Virgin Mobile customer service opened in the morning to find out why the card wouldn't work. They...
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3.7
I liked
  • Being able to pay cash month by month
I didn't like
  • Card not working same day i bought it
#1015467
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One example: They have a procedure where they can't order a replacement phone if you're calling from your current cell phone(in this case an older phone i had to use because my current virgin mobile cell had a hardware issue - internal), so they tell you to call back...
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Anonymous
Anonymous

This is normal. The process of transferring service from your existing phone to the replacement phone will disconnect your call with Customer Service, and the activation of th...

2.1
I liked
  • Monthly billing
I didn't like
  • Customer service disgusting
#1008790
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