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I went to a booth with various cell phone companies awaiting customers. Person told me it was $15 each for two phones. We signed. The monthly bill was $57 dollars not $30 dollars. One cell phone often did not work. I sent back cell phones in protective bubble package...
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1.1
I liked
  • One cell phone workd
I didn't like
  • Double billing after verbal statement of monthly cost
#1042847
Reply to reviews
First, we went to Walmart to buy a top up card. The cards did not tell what you were getting for your money, e.g., the plans. They only said the amounts. We spent two hours trying to figure out how to reactivate/top up our telephone. I finally asked the question online...
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#1016990
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This is in response to the review I posted a couple hours ago about the expired card. Virgin Mobile called me back and this time I got a different person. He told me that it wasn't that the card was actually expired, but that it was just somehow scanned improperly. I...
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4.1
I liked
  • Way the problem was handled
I didn't like
  • Having to wait until a m when opens to get problem resolved
#1015530
Reply to reviews

Virgin Mobile Cell Phone Activation Review

Virgin Mobile
#1000696
2.8
Brand new phone and unable to activate. Company web site absolutely useless and no phone number to access customer service. DO NOT THROW AWAY YOUR MONEY. Please try another carrier
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Virgin Mobile Customer Care Review

Virgin Mobile
#975066
3.4
No instruction book to operate phone, poor customer service .
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Lgsolo Review

Virgin Mobile
#942326
1.7
you need a phone number only for talking to reps there isnt a way through all that automation tape to listen to this is a pain in the ***.and they need to listen insteasd of giving big speal every time they answer
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Short Review for June 26, 2016, Pc_other

Virgin Mobile
#872334
1.8
Do not get virgin mobile they lie lie lie then blame you
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I recently bought two Virgin Mobile top up cards in two separate purchases, for two different phones. One of the cards worked, and the other one did not, so I waited until Virgin Mobile customer service opened in the morning to find out why the card wouldn't work. They...
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3.7
I liked
  • Being able to pay cash month by month
I didn't like
  • Card not working same day i bought it
#1015467
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One example: They have a procedure where they can't order a replacement phone if you're calling from your current cell phone(in this case an older phone i had to use because my current virgin mobile cell had a hardware issue - internal), so they tell you to call back...
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Anonymous
Anonymous

This is normal. The process of transferring service from your existing phone to the replacement phone will disconnect your call with Customer Service, and the activation of th...

2.1
I liked
  • Monthly billing
I didn't like
  • Customer service disgusting
#1008790
Reply to reviews
Ive used virgin mobile for 9 years,broke my phone and purchased a new one online, not virgin mobile .Activated it and I cant get a signal.I canceled my service and tried to get my phone activated by another carrier.I cant get it activated without an unlock code.I...
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1.8
I didn't like
  • Customer service
#1005618
Reply to reviews
Spent almost an hour on hold trying to cancel service. Their app allows you to do everything except cancel service. They make it extremely difficult for you to cancel. Must call and stay on long hold before reaching an agent. Agent then asks extensive questions to try...
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2.1
I didn't like
  • Steal without any shame
  • Poor customer service
#1002695
Reply to reviews
Had an LG Flip phone with Virgin for 5 years and no problems. Informed in June 2016 that the phone would have to be replaced with new phone as of January 2017 to run on shiny new network. Dec 19 2016 bought new upgraded LG flip phone still with Virgin Mobile., and new...
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Anonymous
Anonymous

Yes has been resolved. I did send the information to you before. Thank you, for your attention.

1.0
I didn't like
  • No supervisor ever called back
  • Being on the phone 20 min at each time to get tech person
#992629
Reply to reviews
After more than 3 years with a monthly plan I called today to cancel my plan: I switched to Verizon that has a much better coverage and better services. The 2 agents I talked to asked me the reason why I've decided to cancel my plan and both seemed pissed with my...
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1.0
I liked
  • Reliable auto pay
I didn't like
  • Completely unreliable service
  • Extremely unreliable website payment service
  • Bad coverage useless and rude customer service
#986668
Reply to reviews
Virginia mobile has refused to cancel the service of my deceased grandfather even though I have made 5 calls, spoken with 3 supervisors and have 3 different case numbers. They have the worst customer service I have EVER encountered. He has no contract with them but...
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1.0
I didn't like
  • Calling india to be put on hold
  • Poor customer service
  • Customer service
#973053
Reply to reviews