Submit ›
1.9 Based on 51 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Very little 4
    • Low price of cell phone service 3
    • Reliable auto pay 2
  • Customers don't like
    • Being mislead and wasting my time 3
    • Extremely long wait times with lies 3
    • Poorly trained reps 3
Advanced
search
loading...
More Less

Virgin Mobile sucks it offers the Internet but when you go to access it you get a message saying Connection Interrupted. I mean if it has Internet access you should get Internet access . So why even bother having it in the first place. When you call the customer service and ask why it does not offer Internet access they say its not part of their plan. The only you can Internet access if you pay for it. I mean get real why do have I to... Read more

Was this review helpful? 0 0

I started a simple phone number change which ended with my phone not recognized by their network. I tried reactivating, manually reprogramming the phone, moving to a similar phone to no avail. I've sent 8 emails about the problem with NO response. I've done this in the past 4 years after getting too many sales calls and wrong number calls. Even with reactivating it should have been resolved myself in less than an hour. Despite resetting,... Read more

Was this review helpful? 0 0

Egregious corporate behavior and sorry customer services To make a long and unresolved case accurate, I recapitulated the facts. I bought a Kyocera Hydro Reach on 10/19/2016, a model I chose in replacement of a lost Samsung. It turned out after getting familiar with the phone that it was defective. You could not hear anything unless you used the speaker phone and after a dozen of text messages, you could not retrieve them any longer. I read... Read more

Was this review helpful? 0 0

you need a phone number only for talking to reps there isnt a way through all that automation tape to listen to this is a pain in the ***.and they need to listen insteasd of giving big speal every time they answer

Add comment

I had to deactivate/reactivate an old Virgin Mobile phone of mine so that I could give it to my son. I called VM about a month ago and they assured me the phone was deactivated and that it could be reactivated by my son. However, when he tried he was told the phone had not been deactivated. In the process of trying to deactivate/reactivate the phone from my account I inadvertently change the phone number of my current phone. I immediately... Read more

Was this review helpful? 0 0

Virgin will glady accept a ported phone number but will not port your number if and when you move on to a new carrier. Shame on them. My wife left Verizon several years ago and went with Virgin, Verizon ported the number with no fuss. When my wife opted to join my plan due to a good cost savings, Virgin refused to port her number. She unknowingly went on a prepaid plan and I am sure Virgin used this loophole to attempt to keep her, but that... Read more

Was this review helpful? 0 0

I've been a customer for years with Virgin Mobile and for the most part they've been good. However, I recently had a data usage issue where after having and using data for years and tracking my average data usage month as 2.5 gigs, suddenly in a two day period I used 6 gb of data and was charged over $50. I called in to get answers as to why this would be. I was on hold for most of the morning. The phone finally rang through and it went... Read more

Was this review helpful? 0 0

Tried to get my account number in order to keep my cell number and change to us cellular. Actually, not even an issue with virgin, I've been a customer for over 10 years! My daughter just needed another carrier to cover her at college, and virgin had no coverage there. Well,, I couldn't get the account number for anything!!!! Sooooo rude. Tried customer service.... Stayed in hold for HOURS, I lyrics to be told that they didn't have the... Read more

Was this review helpful? 0 0

The Galaxy Neo is an overly sensitive, over-priced piece of *** designed by a committee in Seoul with far too many bells and whistles on board. Under the auspices of Virgin Mobile its irritation factor is squared as the phone co. bombards you with *** all day long and then charges you twice your monthly rate for some whimsical reason.100 words eh? OK. xsffsf dfjsjfsdoj fsjlfs sjfsofusdo; sfnleru dofsdufs lsdfjsdoo jlsdsofusd fsdofsdu... Read more

Was this review helpful? 0 0

Do not get virgin mobile they lie lie lie then blame you

Add comment
Did not find what you were looking for?
 
×
You are reading about Virgin Mobile.
Filing a new complaint about
×