Scott T Rte

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Delaware, Ohio

Buckeyewolf2007@***.com

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Well for one thing Virgin Mobile I have not received a government phone from you guys yet I've been waiting and waiting and waiting and still nothing so please send me a phone and I will check out your virgin mobile.
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Preferred solution: Deliver product or service ordered

robert w Rjd

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Verified Reviewer

Can not get into my account

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Updated by user Jun 16, 2022

Nothing

Updated by user Jun 16, 2022

They did nothing to help

Original review Jun 16, 2022
I have my number and password can not log. I can not get into my account.and trying to get help is impossible. Everything is shutdown
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Preferred solution: Let the company propose a solution

Judah Jrk
map-marker Dallas, Texas

318250****

Just had the phone for a long time and was trying to get it reconnected but I found a couple problems it's like Virgin Mobile don't exist no more but I still want to use the phone can you please help me
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Pros:
  • Good quality phone
Cons:
  • Phone shut off without notice

User's recommendation: Yeah I recommend people just got to figure out how to get my phone back working

Teresa R Hit

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Verified Reviewer

Check my number, it's not working

I can not make calls from my phone, my number is 310497****. I have a lot of credit and I dont want to loose it
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Preferred solution: Deliver product or service ordered

Angela D Nqg

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Verified Reviewer

I didn't place a or dd's er

Why I recently placed an order that I know nothing about and then it was canceled and I want to know what's going on I don't even have a qlink wireless phone
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Preferred solution: Find out how this happened

Angela D Nqg

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Verified Reviewer

Did not place and or dd's er

Got a email from the company saying I canceled my rise and I didn't have one to pkace
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Trequan Fkx
map-marker Holland, Michigan

To get phone working

I switch services bought new phone because Virgin Mobile sold out to boost which really sucks cuz they're *** I need to unlock a phone I purchased through Virgin Mobile and had Virgin Mobile service on you know to get need to know to unlock phone there ok
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Dana M Niy

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Verified Reviewer

Assurance wireless error when applying for Calif lifeline

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Virgin Mobile USA - Assurance wireless error when applying for Calif lifeline
The problem is... While attempting to apply on assurance wireless I get past the address verification and then it stalls and eventually i get an error telling me that "California identity PRE verification is not available at this time. Try again later." Over And over. I have received 4 different canned replies from assurance wireless instructing me on how to apply online. My help inquires are obviously not being read by a human.
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Pros:
  • Very little
Cons:
  • Useless customer service

Preferred solution: Deliver product or service ordered

Muhamad Xjj
map-marker Tampa, Florida

Cut on phone

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Service not working . internet not working . i got rob have a injunction on . rappers an people that snatch my wallet
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User's recommendation: Is the best company in the word

Anonymous
map-marker Georgia, United States

Phone is not working and very helpful people

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I am so happy and very grateful to all of the people who have helped me when I called with my problem they were so HELPFUL &;;;;;;;;; PATIENT with everything I asked about and they hooked me up with a new phone. .. all I can say is I wish everyone everywhere were like the people that helped me that morning... Thank you very much and God Bless all of you Robert Castorena &Bernadette Pettorino
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Anonymous
map-marker Starkville, Mississippi

I haven't received my phone nd its been since last month

I still didn't receive my phone yet
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Anonymous
map-marker Warren, Ohio

Top up cards

top up cards will not validate at cash registers
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Anonymous
map-marker Abu Dhabi, Abu Dhabi

Dispute for bill

I have visited Buisness center in California to activate the international calling plan .Call center agent has confirmed to me that she has activated and after a month my number got barred and got the bill of 18k.Why I didn’t get any notification.before when I exceeded more than 7-800 I get notifications to make payment then why I am not informed.
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Gary B Gax

Activate phone

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Got a new phone can't activate it I have no calling feature all I have is text and internet.I don't have all of my apps that were to be brought from my other phone I don't have a phone number that I can call to get a hold of you
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Preferred solution: Fix my phone give me my calling time and my apps

Judy B Llp

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Verified Reviewer

Total dissatisfaction

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sent in a complaint, received no answer, and then asked if I was satisfied with the response... PISSED CONSUMER!
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Preferred solution: Let the company propose a solution

User's recommendation: don't bother contacting customer service unless you have a newer phone

PAMELA R Xtu

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Verified Reviewer

Activate phone

Called the number that was listed and it wasn't in service.
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Loss:
$75

Preferred solution: Just activate phone

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