Loreen Hym

WORST CUSTOMER SERVICE

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I CALLED IN JULY BECAUSE MY PHONE HAD WATER DAMAGE, AGENT TOLD ME PHONE DIDNT QUALIFY FOR REPLACEMENT UNDER WARRANTY BECAUSE THE WARRANTY PERIOD HAD ENDED. SO I WENT THROUGH INSURANCE AND I HAD TO PAY $140 FOR A REPLACEMENT PHONE THE INSURANCE COMPANY. A MONTH LATER I DECIDED I NO LONGER WANTED TO BE SERVICED BY VIRGIN MOBIL DUE TO THE POOR SERVICE I RECEIVED. AND NOW IM BEING TOLD I CANT USE MY PHONE WITH ANOTHER COMPANY BECAUSE IT HAS TO BE ACTIVATED WITH THEM FOR A WHOLE YEAR! REALLY? IVE BEEN WITH YOU GUYS SINCE 2012 AND IVE HAD ENOUGH OF YOUR POOR OVERPRICED SERVICE! NO WERE ON THE INSURANCE PAPER WORK DID IT STATE I NEED TO STAY A YEAR WITH YOU. KEEP IN MIND WHEN I CALLED TO DISPUTE THIS AN AGENT HUNG UP ON ME WHEN I REQUESTED A SUPERVSIOR. AND IVE CALLED 2 OTHER TIMES WERE A SUP PROMISED THEY WOULD BE ABLE TO UNLOCK THE PHONE JUST TO FIND OUT THEY WERE FULL OF ***. NEVER AGAIN WILL I DO BUSINESS WITH VIRGIN MOBIL, AND THE WORST PART YOU CANT EVEN GO TO A STORE THEY HAVE NO LOCATIONS IT ALL HAS TO BE DONE BY PHONE. AND YOU GET CHARGED FOR CALLING CUSTOMER SERVICE.. IF YOU HAVE THESE RUDE SUPERVISORS AS SUPERVISORS I CAN GUARANTEE YOU THIS BUSINESS WILL GO TO *** SOON!!!!
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Loss:
$140
Cons:
  • No help
  • Rip off
Reason of review:
Poor customer service

Preferred solution: UNLOCK MY DAMN PHONE

Anonymous

Terrible

No service at all virgin mobile in canada province of ontario may be shutting down , because of a fraud investigation both the federal and provincial government for violating the rules of the federal telecommunications rules in canada , not surprised richard branson has told his 800 # service people and the people that work for him at the kiosks in the malls , that under no conditions do you give the customer any service , you take there money , and sign them up to a contract , but if they have any issues with there phone or there contract and they ask you anything about the contracts you tell them we do not service what we sell we only sell the phone and the payment contract if you have a problem , that's your problem not virgins and they wonder why they are under criminal investigation by federal telecommunications canada,an consumer protection in ontario ,poor service treating there customers like garbage as instructed to by richard branson himself, this is a corporate directive and i have a copy which i will post on a national web site . in his words to provide service to are clients will cost us money , please note richard branson would take pride in paying his employees nothing if he could get away with it
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Reason of review:
Bad quality
Anonymous
map-marker New Orleans, Louisiana

Bad cellphone, false promise for exchange: Virgin mobile corporation

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Egregious corporate behavior and sorry customer services To make a long and unresolved case accurate, I recapitulated the facts. I bought a Kyocera Hydro Reach on 10/19/2016, a model I chose in replacement of a lost Samsung. It turned out after getting familiar with the phone that it was defective. You could not hear anything unless you used the speaker phone and after a dozen of text messages, you could not retrieve them any longer. I read reviews and found out those were pervading issues that plagued this Kyocera model. It is actually a phone that should not have left the factory if properly tested. I suspect V.M. knows very well of the problems but still sales it. I used the online system to contact Virgin and didn’t hear anything until I made a call to Help Line. On Saturday 10/22 after a patient wait and long talk with operator Caesar. After an hour of talk and negotiations, we agreed that I would send phone Kyocera Hydro Reach with all accessories I received in box to Virgin Mobile 2675 Reeses Rd., Suite 190 Plainfield, IN 46168 ID# on package xxx xxx xxx Shipping would be reimbursed. In exchange I would receive upon return of VMU Kyocera Hydro Reach, a Samsung Galaxy S5. I took note and asked him to send me email with all information, which he said he would do but never did. I sent express cellphone in original package with all ancillaries and material on Monday 10/24 and package arrived tracking said at address by 9:30 am on Tuesday, 10/25. Wednesday, October 26, 2016 I was contacted on 10/26 by help desk around 10 am. I gave information of my tracking number and ref case # Someone was supposed to email me as I cannot always answer phone but neither email nor voice mail was left. I called Virgin Help from skype at 2:41 pm and explained laboriously the case giving all information again. I was told the case was “escalated” and asked for what it meant and told it would take another 24 hours to process. I asked the operator to note on my account what had been agreed on 10/22 with Caesar about shipping reimbursement, replacement with Samsung Galaxy S5 within 24 hours. Called finished by 2:57 Thursday, October, 27, 2016. Called at 3:53 ended 4:01 I wanted to verify status of my situation as I had not heard anything. I talked to Paul, after explaining and re-explaining situation and stipulating I had little time and that he would have to email me. He made me wait to check though I told him had little time. When he came back over phone I told him I had to go and he would have to email me. Saturday, October 29, 2016, 11:32 am for 58 minutes. I talked to Merlin and re-explained my story with Caesar of Saturday 10/22 and I was promised new phone. I also inquired about follow-up emails that were never sent. Merlin told me they cannot send email as it is handled by another department. I then asked to talk to a manager and put on wait for at least 10 minutes. At 11: 54 am, I finally had manger Jess on the phone. She asked again for my phone, pin and about what I was calling for. I said it was written on my account. I found out that Samsung matter had escalated again and was still under review, as she checked my account again. Jess re-iterated policy exchanged. I re-explained what I was told by Caesar, the way I was treated, and Kyocera was out of the question for me. Jess indeed confirmed that conversation with Caesar had been verified and was true! Jess said that within 24 hours to 72 hours again. As she asked if there were any other matter to address, I mentioned review of Kyocera I sent but that was not posted so far. I learned that the review process review process was part of a different department, she couldn’t handle it. She told me to repost it. Monday, October 31, 2016 9:52 am Neil called. Finished 10:12 am Recording checked and indeed admitted Caesar made the offer of exchange of Samsung S5. Neil made three offers: 1. Would send me a refurbished Galaxy S5, reconditioned phone used as a back for customers. Device would be checked for proper functioning. Pending on model available as there is one with back cover missing (the part covering batteries is removed and kept by customer from old phone for their new shipped one). This is pending upon availability. Will check with head quarter and call back within 24 to 32 hours. 2. Money back but didn’t say how much but I assume same price. Nothing about shipping cost and my time to solve this matter. 3. Different model of the same price of what I originally paid. I asked about my account number. He asked me why I needed it. I said in case I need to change carrier. He informed me he didn’t have this information that he just deals with issue of this exchange. I needed to call help line. I asked about mailing address of customer/ complaint services: he didn’t know and I needed to call help line. I recapitulated offer and told him in case not reachable by phone to email me and we verified email address. At 10: 24 am, Neil called back: He verified with warehouse. No back cover for phone! I laughed and said it was all to their advantages as convenient for them. I mentioned having been without proper phone and spending time and money too. He mentioned refund offer again. He mentioned maximizing resources and that he would check if S5 model was available and would get back in touch once he knew from warehouse, and I didn’t need to call, I would be contacted. 11/01/2016 Called customer services 7:58 pm CT call lasted 27 minutes and went through 2 operators: Frisco then Jill 1. asked for my customer number, which took operator to call to her manager. 2. Asked for the mailing address of the customer/ complaint services as I could only find for Puerto Rico and U.K. Frisco laboriously gave the address of Virgin Mobile warehouse in Plainfield Indiana, which is probably not what it is. She was difficult to understand—noise on the line and we have different accents. She put me through Jill who accessed my records and found that I was a customer since 2007 and I finally got my customer number. She hoped I would stay with Virgin. I replied I may not as waiting for a new phone and it was taking over a week. Jill said matter will be escalated I would be called at my number. I said if could not answer to leave a message or better to email me. Through my experience it transpires that: Virgin Mobile offers bad phones but does not take responsibilities. The customer service, “help line,” is a very poor system and misleads customers. Operators are poorly trained and are just like automatons following a script but can’t answer anything outside a given scenario. Businesswise and humanly speaking, it is bad practice. Most of the operators are difficult to understand over the phone with an Asian accent that impedes conversation even for someone, like me, who has a foreign accent and is used to listen to a variety of English pronunciations. Customers are placated with an offer but no follow up. I was put in the situation of having the burden of the proof for a promise I was made, and Virgin Mobile has been doing everything to renege on its words. Giving account numbers should be easy and not turn into an ordeal. It should not take over 24 hours.. It demonstrates a lack of good will and transparency. Knowing where customers can mail a complaint letter sounds like something any operator should know. Telling customers they would be emailed and not doing it is to say the least misleading. It appears that Virgin Help Line is mostly phony and chooses what it wants to address in the time and manner that it desires for the convenience of the business and profit line at the expense of the client. Not leaving anything in writing maybe due as much as not leaving any track behind as a lack of writing ability from employees and management discouraging them to answer through email. It is bad to offer bad phones, and worse not believe your customers when their requests are legitimate. It demonstrates a corporate arrogance that Virgin is always right and a lack of good will to make proper reparations in a timely manner. Virgin in my experience has been manipulative and reverts to obstructions, delays as to discourage customers. Like many utilities corporations, Virgin Mobile shows a very stingy and callous attitude knowing that individuals have few if any legal recourse and mediation for their cases.
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Loss:
$120
Cons:
  • Discourage customers
  • No written communication--illiterate
  • Corporate arrogance
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous

Changing phone contract

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After agreeing to a mobile contract with virgin via their chat option on Web page. They have now said that the advisor was incorrect with his advice and my monthly bill will be almost twice what was originally agreed. They have refused to cancel the contract and said don't listen to the advisors read the small print.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Sault Sainte Marie, Ontario

Monthly costs double than stated.

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I went to a booth with various cell phone companies awaiting customers. Person told me it was $15 each for two phones. We signed. The monthly bill was $57 dollars not $30 dollars. One cell phone often did not work. I sent back cell phones in protective bubble package and two months fees. I was pestered and threatened for weeks by a collection agency until I had a row with my wife over it. I paid about $400 by gift card. A raucous individual was processing it, like he was doing me a favour. Shouting and joking to co-workers . This over the phone to the collection agency. I badly after two years sting over this. If I could harass the collection agency I would. Sociopaths.
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Loss:
$400
Pros:
  • One cell phone workd
Cons:
  • Double billing after verbal statement of monthly cost
Reason of review:
collection agency harassment

Preferred solution: to harass the collection agency legally

Anonymous

Resolved regarding prior comment about expired top-up card.

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This is in response to the review I posted a couple hours ago about the expired card. Virgin Mobile called me back and this time I got a different person. He told me that it wasn't that the card was actually expired, but that it was just somehow scanned improperly. I am glad they credited the money for the account I paid, or the funds would have been lost. Normally I would have to mail or fax them the receipt and wait for a refund that way, and I am on a limited income so I really don't always have time to wait for a refund in the mail, so this turned out good for me. Although, I do feel somewhat foolish, as the first Virgin Mobile rep told me the card was expired and told me I should tell the store that it was expired and show them the receipt. I did that and the store manager did not believe me. She probably thought I was trying to pull one over on her. I told her she can call them if she wants and give them the number and they can tell her what they told me, but she declined. Hopefully I won't have anymore problems in the future, as I have been buying these cards for years and very rarely do I have a problem in redeeming the funds for the phone. I am very greatly that they added the money to the account however, so I wouldn't lose the funds.
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Pros:
  • Way the problem was handled
Cons:
  • Having to wait until a m when opens to get problem resolved
Reason of review:
Good customer service
Anonymous

Card expired before I even bought it?

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I recently bought two Virgin Mobile top up cards in two separate purchases, for two different phones. One of the cards worked, and the other one did not, so I waited until Virgin Mobile customer service opened in the morning to find out why the card wouldn't work. They told me the card was expired. They put the funds in the account anyway as a courtesy, thankfully, and told me to tell the store that the card is expired, so they don't sell anymore expired cards. The manager store me that these cards do not expire before they are sold. That makes sense to me. The two cards I bought were numbered consecutively, so there is no reason why one would work and the other would not, from the same lot. From what I understand, they don't expired until several months after they are purchased. There is nothing at all on the card to indicate that it is expired, to let the consumer know not to purchase it. These convenience stores do not give refunds, so it was nice of Virgin Mobile to give me a courtesy refund, but now I am worried about this happening again. What if I get another card in the future that they claim is expired and what if they don't give me a refund next time and the store doesn't give me my money back? If these cards could literally expire before you even purchase them, there should be something on the card itself indicating that, but there was not. Also, this convenience store goes through a lot of those cards, so I can't imagine the cards themselves could ever have even been on the shelf long enough to expire. Frustrating.
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Pros:
  • Being able to pay cash month by month
Cons:
  • Card not working same day i bought it
Reason of review:
Card expired before purchasing

Preferred solution: If the card expires after a certain date, put that date on the card so it is not purchased.

Anonymous

DISGUSTING CUSTOMER SERVICE - UNTRAINED STAFF -

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One example: They have a procedure where they can't order a replacement phone if you're calling from your current cell phone(in this case an older phone i had to use because my current virgin mobile cell had a hardware issue - internal), so they tell you to call back with another cell#. I told him i don't have any other cell # and will most likely have to look for a pay phone on the street.

She said there isn't any way around it. Okay so i walked to the street at night looking for a pay phone so i can follow their procedures. I call back, went through the whole automated process, spoke to a customer service rep then finally was transferred back to the ordering dept. GUESS WHAT?

THE DEPARTMENT WAS CLOSED! I WISHED SHE WOULD'VE TOLD ME THEY WERE GOING TO CLOSE IN 20 MINS. I told the lady i'll call back, i told the rep i was gonna walk to the pay phone, after knowing all this she still said okay. This in a nutshell is their customer service.

I've been without a replacement phone for almost 1 month because they (on their end) are having issues with delivery.

Virgin should clean house and trained their reps not to lie or give contradicting answers. Just disgusting service.

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Pros:
  • Monthly billing
Cons:
  • Customer service disgusting
  • Everything else
Reason of review:
Poor customer service
1 comment
Guest

This is normal. The process of transferring service from your existing phone to the replacement phone will disconnect your call with Customer Service, and the activation of the replacement phone will likely fail.

Dori Uck

New LG flip phone with Virgin Mobile, No Service/Connection Failed

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Had an LG Flip phone with Virgin for 5 years and no problems. Informed in June 2016 that the phone would have to be replaced with new phone as of January 2017 to run on shiny new network. Dec 19 2016 bought new upgraded LG flip phone still with Virgin Mobile., and new sim. Had it activated and it work for two days, then Service Unavailable , Connection failed, phoned Virgin Care Specialist , after 30 min , told to get new sim. Went bought new sim , same story. Called Virgin back tt tech, was told to get new phone. Exchange the phone plus new sim. Same problem, would work then then no service, and the phone would not ring when someone called. Back to Care and tech and on hold for 20 min part of the course, no resolve. Returned phone and got credit. I had a credit on my account asked for it returned since they can not provide service .Five phone calls to speak to supervisor, no one called. Reported case to CCTS.
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Loss:
$60
Cons:
  • No supervisor ever called back
  • Being on the phone 20 min at each time to get tech person
Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
Guest

Yes has been resolved. I did send the information to you before. Thank you, for your attention.

Anonymous
map-marker Harpers Ferry, West Virginia

Virgin Mobile says phone left at door, but it wasn't. Now nothing but hassles.

I've been a Virgin Mobile customer for several years without problem. Last week my wife and I each (separately) purchased an iPhone 5s. At no point were we told that they were shipped with no signature required, and we certainly never authorized it. Our tracking numbers told us that each of our phones would be delivered on 9/28, so we arranged to have someone at home to receive them. But then when we tracked our packages on 9/26 it said that the phones had been delivered that day (we were both at work). FedEx claimed that they had been left at the front door. I immediately foresaw problems, and sure enough, when we got home that evening there were no packages at our door. My first call was to FedEx, where a lady spent twenty minutes or so telling me that the driver confirmed the delivery, and that there was no way he would have been involved the phones' disappearance. When I asked if she knew him personally, she said no, but he'd been working for FedEx for several years. When I asked how that made him honest, she had no reply. Ultimately she said that since Virgin Mobile authorized the shipment to be left without a signature there was nothing they could do. She admitted that the only "proof" they have of delivery is the driver's word. Next I went to Virgin Mobile's website and used the online support form to send an email explaining the situation and asking for a refund or that another phone be sent to me (since my wife and I have separate accounts I had to restrict my request to my order). They responded that I would have to get a police report since a theft had occurred and that I would have to send them the report before they could do anything. There are several problems with that, including that I live in a rural area with very little law enforcement (none is needed, we have almost no crime, which is why I suspect the FedEx driver) and they weren't sure a report was warranted because in their opinion, this was a custody issue between FedEx and Virgin Mobile since there was no proof that the phone was ever delivered. In any case, even if they would file a report, it would require me taking a day off work to deal with it. I'm a contractor, and don't get paid days off, so this costs me money. Since I make more in a day than the phone costs, it also makes no sense financially. Over the course of a few emails I pointed out that this situation was their fault since it's *** to send something as easily concealable and valuable as a mobile phone without requiring a signature and without notifying the customer that it was likely that it would a) arrive two days early and b) be left (supposedly) at the front door. But their responses were just more of the same, we're happy to help, just go use your time and money to do what we tell you and we'll process a refund. Finally I decided to call the number I had been given in an email and speak to someone at Virgin Mobile. When I called I got the automated system, which gave me options to choose from, none of which was to talk to a human. I finally chose the option for lost or stolen phone and was told to wait. About 30 seconds later the line went dead. I tried to call back but got a message saying my account had been suspended due to a lost or stolen phone and that I needed to call a different number to get it re-activated. Wonderful. I called the number and got tech support, and while he was handling my account issue I explained why I was calling in the first place and expressed my frustration with Virgin Mobile and said I was ready to not only cancel my account but that my wife would as well. I went on to say that I would talk to the several people I had reccommended Virgin Mobile to over the years and encourage them to cancel. I also said that if I wasn't refunded my money I would initiate legal action. He immediately looked up my case and after reading it told me that he was transferring me to a supervisor who would be able to do something about this. Amazing, I thought. If I had just called tech support in the first place... The supervisor, who's name was Erica, listened to my story, agreed that the situation was a mess, and after I repeated my litany of the actions I was going to take if it wasn't resolved told me "I'm going to fix this. I just need a little time. I'll call you back in two hours." Several hours later she called, but I busy at work and couldn't take the call. She left a message saying that she was still working on it and she would call me soon. 24 hours later I still hadn't heard anything so I called back, spoke to someone else, who after hearing my story and reading my case told me that he thought I was right and that he was "on my side." He then transferred me (after 10 minutes on hold) to someone who was supposed to be able to do something about it. But when she came on the line, I could barely hear her (I'd had no problems hearing the first person I spoke with). I asked her if she could speak up, but she didn't. I asked if there was a number I could call her back at, or if she could call me. She said something about me just calling the 800 number again, but I could barely hear her at all and I'm honestly not sure what she said. Marveling at a mobile carrier whose phone system doesn't work, I hung up out of frustration. I had spent most of my lunch hour on this, and was actually late getting back to work because of it. So I went back to email. I explained that I didn't really care about the phone or the money anymore, just the incompetence, indifference, and dishonesty in the way I had been treated and again laid out what actions I planned to take, giving them one more chance to do the right thing, not to mention hang on to paying customers and avoid lawsuits that I'm now planning to file just on principle (I have experience with this so it's not difficult). That was about 12 hours ago and I've gotten no response, so starting with this site and spreading across the web and social media I'm going to tell my story and encourage others to strongly consider switching to another carrier. I may even offer to finance the purchase of a new phone for a certain number of people if they switch to another carrier, although I need to hash out how that would work. So I encourage everyone with Virgin Mobile service to consider switching before you have a similar ordeal. And if you don't have them, don't join. Thanks for listening.
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Reason of review:
Problem with delivery
Anonymous

Lousy Website

First, we went to Walmart to buy a top up card. The cards did not tell what you were getting for your money, e.g., the plans. They only said the amounts. We spent two hours trying to figure out how to reactivate/top up our telephone. I finally asked the question online what is the telephone number for Virgin Mobile. We got a person, and she actually was able to help us to get the phone reactivated and take a payment or told us how to top up. It was an awful experience. That telephone number is 888-322-**** which I did not find on the website. It was frustrating to not be able to find a phone number on the website for customer care. The website was not much help. I think Virgin Mobile needs to rethink their website and give information on the front page that is actually helpful to their customers.
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Reason of review:
Bad quality
Anonymous

Poor company policy

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Ive used virgin mobile for 9 years,broke my phone and purchased a new one online, not virgin mobile .Activated it and I cant get a signal.I canceled my service and tried to get my phone activated by another carrier.I cant get it activated without an unlock code.I called them they gave me a bogus code,tried them again ,now they say they wont give me the code because it hasn't been activated for a year.I called them again and they lied and gave me another code that does not work.They are liars and thieves ,different lie every time I call them.Ill never never use them again and will tell everyone I come into contact with what CROOKS they are.Virgin mobile sucks!
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Loss:
$95
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: give me my unlock code

Anonymous
map-marker Toronto, Ontario

Horrible service

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Spent almost an hour on hold trying to cancel service. Their app allows you to do everything except cancel service. They make it extremely difficult for you to cancel. Must call and stay on long hold before reaching an agent. Agent then asks extensive questions to try and make you change your mind. The agent also said he would not refund credit for unused service. This is completely contrary to the written agreement. At a minimum, they should modify their app to accommodate the ability to easily cancel service. They should have ample staff available to answer calls without requiring customers to stay on the line for 5, 10, 15, or more minutes. They should promptly refund credits without requiring the customer to make a specific request for money due to them.
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Loss:
$100
Cons:
  • Poor customer service
  • Steal without any shame
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Risha Hgz

Virgin Mobile Usa Cell Phone Activation Review

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Brand new phone and unable to activate. Company web site absolutely useless and no phone number to access customer service. DO NOT THROW AWAY YOUR MONEY. Please try another carrier
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Anonymous
map-marker Powell, Ohio

Virgin Mobile USA - Lg Electronics G Stylo 2 Cell Phone Review from Powell, Ohio

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Virgin Mobile USA - Lg Electronics G Stylo 2 Cell Phone Review from Powell, Ohio
I switched to VM after being with Verizon for years. 5 years ago, data cost ridiculous amounta of money; we were paying over $200 a month for phones which is why we switched. I loved how we could get 2 services for less $90 back then when we switched. We waited until phones were on sale or especially on Black Friday, we could always get a good deal on the actual phone. Over the years, their monthly pricing changed and lowered as other providers did the same, which encouraged us to stay. As our kids got older, we got the VM service as well. We were completely happy and referred everyone we knew. However, everything changed when we both bought the HTC 810. Weekly, your phone, would stop working and you wouldn't know it until you tried to make a call. I called and emailed so many times AND they did nothing but eventually make me pay $25 for a replacement last December which I knew wouldn't help at all BUT I played along. How many times and people does it take complaining about a certain phone, does it take to correct it? I missed calls from my kids schools and don't even get me started on the sheer amount of calls I missed from work. I became a VIP because you can get discounts but did I ever? Nope. So I bit the bullet and bought a new LG stylo 2 in July. I hated that I had to pay for something that was their fault however I did it because I have to have a working phone. Well fast forward almost 3 weeks and I notice my brand new phone doesnt take pictures. I can take pictures on the front camera which I had been doing but the first day of school comes and my camera is just a blurry screen for 3 sec and then says "unfortunately camera has stopped working." If I'm lucky, I'll get a scrolling vertical color pattern but still no pictures. I knew not to contact VM, so I contacted Best Buy who I purchased it from BUT they have a 14 day return policy. The told me to contact VM. The day I emailed VM, it had not even been 30 days since purchase. They went back and forth with me for a few days. Then they asked for my receipt from Best Buy giving me the false sense that they were actually going to take care of their own faulty phone for once. BUT no, AGAIN. They told me that I had to pay $25 to replace the phone because I didn't purchase insurance. It was a brand new VM phone not even 30 days old but I have to pay more money to get an actual working phone. BEWARE. By far THE worst customer service EVER. You truly do get what you pay for.
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Reason of review:
Bad quality