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Virgin will glady accept a ported phone number but will not port your number if and when you move on to a new carrier. Shame on them.

My wife left Verizon several years ago and went with Virgin, Verizon ported the number with no fuss.

When my wife opted to join my plan due to a good cost savings, Virgin refused to port her number.

She unknowingly went on a prepaid plan and I am sure Virgin used this loophole to attempt to keep her, but that failed as she selected a new number. Who ever is in charge of customer service and retention at Virgin needs to be reviewed by his or her upper management.

This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue. skirit is overall dissatisfied with Virgin Mobile. The most disappointing about virgin mobile phone service at Virgin Mobile was how virgin treats leaving customers Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Virgin Mobile.

Check out the best and the worst companies in Telecommunications category for more informed decision or compare Virgin Mobile to other companies on our site.

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