State: California Product: Virgin Mobile Phone Service Clear all filters (24 of 207 reviews match)
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I've been a VM customer for over 4 years. I had the $25/ mth. plan with 300 min/ultd. txt & data. I made the mistake of buying a virgin phone from Walmart and was forced to get service through a Walmart/ virgin plan which in turn cancelled my old plan. None of this...
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1.0
Product
Virgin Mobile Phone Service
I liked
  • Low price of cell phone service
I didn't like
  • Poorly trained reps
  • Being mislead and wasting my time
  • Completely unreliable service
#752915
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Virgin mobile throttles my data every day now, I have had them as my provider for fifteen years,it seams as though they don't care about costumer service anylonger, several times during the hour my phone just stops working !!!!! Then all the sudden it's back on again...
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2.1
Product
Virgin Mobile Phone Service
#619617
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Virgin mobile has the worst most infuriating customer service i have ever encountered! I purchased a top up card for my husbands phone, and in an honest mistake I accidentally entered the wrong number; I had switched 2 of the numbers by mistake.. I immediately...
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Product
Virgin Mobile Phone Service
#494334
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Virgin Mobile is the worst carrier in the history of mobile service. Customer service is more quoting policies than actually serving the customer. Their VP's like Jeff Auman, Ted Vagelos and others must sit around and just collect a check because they definitively are...
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Anonymous
rvrgal67

i have had the same problem. virgin mobil suspended my service because of not receiving a broken phone. i have a very sick child in the hospital, i need my phone for family an...

Anonymous
Anonymous

virgin mobil is now nothing but a group of illegal immigrants being exploited and they dont care if the customer service is effected by the corporate headquarters shinnanagine...

Product
Virgin Mobile Phone Service
#482194
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Virgin cannot resolve problem with adding time to my mobile2go hotspot. I have spent over 4 hours of prepaid phone time with them, had them and my bank on 3 way calls, and the same offshore, poor english no action support. Do they not want my money?? Every btime they...
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davidlee714
davidlee714

During mediation with attorneys i failed to recieve no less than 3 texts,causing me to deal without vital information. This caused mediation to fail when it should not have ,c...

Product
Virgin Mobile Phone Service
#468705
Reply to reviews
Got a phone for Mothers Day, paid for a $45 card, started service. They disconnected me within two weeks stating I had no money and had to top up my account. No, I paid for a month,May 18th to June 18th. That got fixed, but the next month they took two $45 payments and...
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Product
Virgin Mobile Phone Service
#441148
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When I bought a phone, they sent me two. I got emails showing they were sending two, so I called and said, "stop!" They said, "oops sorry, we will cancel extra phone." Then sent me both phones anyway. I called and said, pay me back. They said they would send me a...
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Anonymous
Not a fan of VM

I have had refund issues with VM also... My phone lost service for 4 days (my husband's did not- he's also a VM customer)on two separate occasions so I called customer service...

Product
Virgin Mobile Phone Service
#421997
Reply to reviews
when i signed up with virgin mobile, i paid for an iphone, i signed up my paypal account for service, and used a credit card to pay for my first month's payment. $50, because their system said you could not use paypal for your first payment. so, i did. a representative...
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Anonymous
elver gudo

seriously virgin mobile is so aweful, im going back to metro...aside from their plans being garbage ive had "top up" funds dissapear, autopay charged with no minutes to show,...

Product
Virgin Mobile Phone Service
#400484
Reply to reviews
I had no problems with my VM service until about somewhat over a year ago when my auto top-up stopped working. Every three months my phone service would stop and I would call customer service who a) did some kind of manual adjustment so that my service was restored at...
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Product
Virgin Mobile Phone Service
#397594
Reply to reviews
Virgin mobile was not able to port my old phone number, yet promised me 4 times over 3 weeks that they would 'escalate' my issue and I would get a call-back from technical service. I never received a call. After about 2 attempts to port (and two new temporary phone...
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Anonymous
luxuryoption

Yep, I had a similar problem...VM is owned by Sprint and it shows :(

Product
Virgin Mobile Phone Service
#395343
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