Virgin Mobile USA
Reviews and Complaints
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Verified ReviewerI-phones being held hostage
We were loyal customers with Virgin Mobile since 2003. Bought multiple phones through them since that time.
Last year we bought 1800.00 worth of I-Phones from VIRGIN MOBILE not BOOST. About two weeks ago (mid January) my wife received a text telling her she was being switched to Boost. We thought it was a scam until I googled VM. The last week of January I finally got the same text.
Of course no alternatives were offered nor was an option to not accept the change offered. We were just told basically we were being involuntarily switched to Boost. Yeah, I know it's all Sprint but the short notice and lack of choice made us decide to switch to Consumer Cellular since we're both seniors. They sent new SIM cards.
When attempting to activate them I was told VM had to unlock the phones. I called VM to do so and got outsourced CSR. He told me since we bought phones June 2019 they wouldn't unlock them until, June 2020 due to VM policy a phone must be activated at least one year. Despite my 17 years of loyalty and multiple purchases and then the forced move to another company, they refused to budge.
At one point during first call I asked for supervisor and got transferred to Apple customer service. They were confused why that would happen. Finally, I was told a specialist would contact me on my cell. They called my land line leaving one sentence message - "Your I-Phone is ineligible to be unlocked at this time.
"
Now, I'm filing complaints with FCC, senior advocacy groups , BBB, AARP and as many consumer groupsI can find. I just retired at 70 and will make time to call Virgin, Boost and Sprint out for their bad faith customer service.
- Used to be easy to maintain service on month to month
- Betrayal of faithful customers doing involuntary switch to boost
Preferred solution: Unlock my phones for switch to other carrier since the company I bought phones from are no longer in business
Because my service sucked
- Useless customer service
- Crappy website
- Extremely long wait times with lies
Preferred solution: I want my account number and I want it immediately I will not settle no damn phone for 55 minutes again or I am calling the main office on Virgin Mobile
User's recommendation: Definitely be more prompts on answering calls and how about hiring somebody that's that's American can you do that
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Beverly Hills, CaliforniaProblems with my cell phone
Preferred solution: tell me how to fix the problem!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDont join Virgin Mobile
- Very little
- Useless customer service
- Wrong number for their customer service
- Dishonest selling practice
Preferred solution: Full refund
Resolved: Get T Mobile
They finally unlocked the phone after much hoopla and complaining. The people who are supposed to answer the questions we had, were not being honest with us.
In many cases they did not know what they were talking about. We received so many different answers from so many "managers" that all we could believe was that they either did not know the answers or were just making it up as they went on. They contradicted themselves at least 5 times. They have lousy service and huge wait times.
We wonder if they just put us on hold for so long, hoping that we would hang up the phone.We will never use Virgin Mobile again.
We are on T Mobile now. At least we can go into a store and get everything in writing.
- Cost
- Customer service
Preferred solution: unlock my sons phone
Phone top up pin
Preferred solution: ...
Cant top up
AVOID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAvoid this firm at any cost...
- See my notes
Preferred solution: Get me the answers that I need!!!
This company is a joke
- Everything else
- Long wait times
Preferred solution: Full refund
I need my account number
Stay away from Virgin Mobile
No service/cant talk to human
- Cheap
- Month to month
- Slow to respond
- Deceitful
- Hard to contact
Preferred solution: Deliver product or service ordered
Oct 17,2019 Virgin Mobile Cut off my Cell phone without any notice even though the Bill was paid for.
Preferred solution: Let the company propose a solution
Add pin to my phone
Preferred solution: Full refund
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Virgin mobile is behind assurance wireless, not only are they shady because they breach contracts but you never receive the product or service. Why are you in the business if you have no intention of honoring your commitment?
Keep promising phones are on there way and string you along. NO PHONE OR NUMBER. This is a scam and out aright an injustice to the American people that take you at your word. My pin is ******, name: Tanya Evans, 322 E.
Broadway, Unit B318, Salt Lake City, Ut 84111. Send my phone now,