One example: They have a procedure where they can't order a replacement phone if you're calling from your current cell phone(in this case an older phone i had to use because my current virgin mobile cell had a hardware issue - internal), so they tell you to call back with another cell#.I told him i don't have any other cell # and will most likely have to look for a pay phone on the street.
She said there isn't any way around it. Okay so i walked to the street at night looking for a pay phone so i can follow their procedures. I call back, went through the whole automated process, spoke to a customer service rep then finally was transferred back to the ordering dept. GUESS WHAT?
THE DEPARTMENT WAS CLOSED! I WISHED SHE WOULD'VE TOLD ME THEY WERE GOING TO CLOSE IN 20 MINS. I told the lady i'll call back, i told the rep i was gonna walk to the pay phone, after knowing all this she still said okay. This in a nutshell is their customer service.
I've been without a replacement phone for almost 1 month because they (on their end) are having issues with delivery.
Virgin should clean house and trained their reps not to lie or give contradicting answers.Just disgusting service.
Review about: Virgin Mobile Customer Care.
Reason of review: Poor customer service.
I liked: Monthly billing.
I didn't like: Customer service disgusting.