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After taking money from my prepaid card Virgin Mobile also charged my bank. They have refused to issue a refund for the double charge, My bank did a fraud investigation and got my money back right away and now Vigin mobile has suspended my servive.

Remember they double charge me and now I can't use my phone and it was already paid for by a top up card. I am reporting them to as many agencies as I can for fraud.I have seen tons of bad reviews now that I started to look into their cust serv, I wish I would have seen them before I paid for the phone

Review about: Virgin Mobile Phone Service.

Monetary Loss: $90.

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Berwick, Pennsylvania, United States #17369

My mother is fighting with them right now. They tried to send her a ringtone, and it didn't download to her phone.

When I called that night, someone who didn't speak English well said they couldn't help for four hours. My mom called the next day, and was issued a credit.

A few hours later, Virgin charged her again for a ringtone she didn't receive. We're still fighting.

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