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Once a year I buy a new phone from from VM.I was starting at a new college for the spring and decided to splurge on a better phone so everything would be more convieniant for me.

I bought the galaxy s2 which was on sale for $300. I got it really quick but I soon realised it was a 4g phone. The 4g network doesn't extend to my area. So I thought no big deal I can just return it for a new 3g phone.

I went through the steps over the phone with VM. I got a return number and returned the phone. Its been 2 months they said they have no record of my phone being returned but maybe there technical department can find it. I contacted them again.

And again even asking for some credit or something on my account and they just can't help me.

So I'm stuck with my smashed screen phone.I also contacted ups and they were no help they told me to contact VM -_-

Monetary Loss: $325.

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