State: Florida Product: Virgin Mobile Phone Service Clear all filters (10 of 207 reviews match)
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my entire family has been using virginmobile phones and broadband2go services, we have been receiving calls to participate in a survey that we appreciate, with the pass couple of months we have been bullied and rude agents were hanging up the phone, i was waiting for a...
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Virgin Mobile Phone Service
#437844
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I have a non-contract account with Virgin that charges $40 a month for 5GB of wireless internet. After 2 attempts to cancel the account (one online, one by phone) they still charge me monthly. I cancelled again today then blocked the merchant. I am keeping my fingers...
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Virgin Mobile Phone Service
#421226
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Over the last month or so, I've been experiencing billing issues with VM (Virgin Mobile), due to VM doing a "system update". During this "update", some of the data in my account history went missing or became corrupt. There were no call durations, only amounts...
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Anonymous
None

Seems like this problem has been going on for quite a long time.I called Customer Service also and they act like they have no idea what we are talking about.The system is only...

Anonymous
Susan

They haven't been able to provide text messaging history (sms/mms) since January of 2013. It's been a year now and it still doesn't work even though the option is listed on t...

Product
Virgin Mobile Phone Service
#407772
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OK so my phone died a few hours ago and i put it in charge 30min. after it died it shows that its charged fully but its in a continuous loop of turning on and off . it barely opens all the way so i don't see anything but the company name over and over again. I'm...
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Anonymous
***4GoingVirgin

PLEASE HELP!!!!! I am just starting my second month with Virgin. I have had sooooo many problems. I have spoken with Customer Care where NOBODY seems to CARE at all. They hav...

Dade City North, Florida
Product
Virgin Mobile Phone Service
#406551
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I am now returning my 6th virgin moble replacement phone...they just keep freezing and don't work after a few days. I am extremely frustrated as they don't get customer service - I have spent 10 evenings on the phone for a minimum of 1 hour just trying to...
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Anonymous
Cindy

I read one review & I too am beyond pissed. I got a new phone and wanted to keep my old number. Have been spending the last 11 days trying to get it to work with customer serv...

Anonymous
rob

when you buy a phone from vergin make sure you do not get an old number,a have a phone i recieved a week ago, and some strange number starting to call.i think that they give y...

Product
Virgin Mobile Phone Service
#368996
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i have virgin moble phone and internet mi fi service. They are very dishonest. I have a UNLIMITED internet packaget that i pay $50 am month for. turns out that its not unlimited at all. it will slow down each day considering how much you use. how is this unlimited??...
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kaabate
kaabate

Virgin mobile services and everything about them sucks! I will never buy them again. I got a nice touch screen android VM LG elite phone for Christmas this year from my folks ...

Anonymous
SnakebittenbyVM

The service is very poor if you don't live in a metropolitan area. My problems are from low to almost no signal and throttled internet service. You cannot even watch a full le...

Product
Virgin Mobile Phone Service
#356046
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Ok. starting with phone service. They told me if i call about my internet broadband or my phone service to any virgin moble phone number from my virgin moble phone that I will not be charged. This is not true. They have charged me EVERY time i have made a call about my...
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Virgin Mobile Phone Service
#356042
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I'm on my 3rd Samsung intercept and they want to send me a fourth. I use this phone for both personal and business. Because of the calls not coming in, voice-mails not received, lost/missing texts, inability to make or receive calls, days talking to Virgin-mobile; I...
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Anonymous
In the Same Boat

I hate this samsung intercept phone! Incoming calls do not always go through and it doesn\'t always send my text messages out. Also, I\'ve received text messages hours after t...

Anonymous
Jesus Rivera

We\'re so sorry you\'ve had these problems and would like to help. If you email me at vmusocialcare@sprint.com, we\'re the team that responds to customers on the VM Facebook ...

Product
Virgin Mobile Phone Service
#297901
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I want to share my experience with Virgn Mobile. In late September 2010, I lost my Virgin Phone in Orlando. I called up Virgin, told them what happened, the phone was disconnected and my phone number put on hold. So far no problem, right? A few days later I am back in...
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Anonymous
Amy

There is no customer service with this company. I have called their customer service about ten times now. About 60% of the time, the outsourced rep can not understand me or I ...

Product
Virgin Mobile Phone Service
#204267
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Virgin Mobile Phone Service Review

#569484
1.8
Details
This is fifth phone bought from V.mobile that is bad, customer service was to call, but did not, dial pad blinks off goes black, I cannot use it to call anyone.
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