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Customer service
Exchange, Refund and Cancellation Policy
1 comment

Had an LG Flip phone with Virgin for 5 years and no problems. Informed in June 2016 that the phone would have to be replaced with new phone as of January 2017 to run on shiny new network.

Dec 19 2016 bought new upgraded LG flip phone still with Virgin Mobile., and new sim. Had it activated and it work for two days, then Service Unavailable , Connection failed, phoned Virgin Care Specialist , after 30 min , told to get new sim. Went bought new sim , same story. Called Virgin back tt tech, was told to get new phone.

Exchange the phone plus new sim. Same problem, would work then then no service, and the phone would not ring when someone called. Back to Care and tech and on hold for 20 min part of the course, no resolve. Returned phone and got credit.

I had a credit on my account asked for it returned since they can not provide service .Five phone calls to speak to supervisor, no one called. Reported case to CCTS.

Product or Service Mentioned: Virgin Mobile Mobile Phone Service.

Reason of review: Damaged or defective.

Monetary Loss: $60.

Preferred solution: Full refund.

I didn't like: Being on the phone 20 min at each time to get tech person, No supervisor ever called back.

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New Westminster, British Columbia, Canada #1289056

Yes has been resolved. I did send the information to you before. Thank you, for your attention.

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