Plainfield, New Jersey
Not resolved

Update by user Jul 18, 2013

I had written a letter to the CEO and several weeks later I received a call from the Executive Offices.I could tell by the interaction that I was dealing with a real Customer Service Associate.

Ms. Brown was polite, professional, "caught the ball and ran with it". With her help, it took several weeks of phone calls back and forth, but finally this week it was all cleared up. It took about a month but I had no interruption in service this month and my payment was automatically deducted from my credit card.

I did suggest to Ms.Brown to escalate the need for her class of customer service to be the norm rather than the exception.

Original review posted by user Jun 17, 2013

Have had Virgin Mobile for several months.I had no problem with the initial activation but last month when I topped up they billed me twice on the same day for my monthly top up.

Related: Virgin Mobile - Customer Service is Horrible

I called American Express and they tried to resolve it with them but no one from Virgin Wireless ever responded to the dispute. So American Express credited me for the excess (the duplicate charge). This month, I went online to top up and was unable to do so. Today, naturally, I found that I had no service so I called to top up over the phone.

Well, it has been an exercise in futility. Have spoken to at least 1/2 dozen employees at Virgin, including their technical department. I cannot top up my phone even using my Paypal account. So, I own a $200+ paperweight right now.

Customer Service (they finally transferred me to what they call Customer Service "charge back" unit) goes into voicemail each and every time and no one calls back.

In essence, they are penalizing me for disputing THEIR OVERCHARGE!I am so unhappy with Virgin Wireless USA, I am going to try to return my phone and to sign up with a more reliable, customer-friendly wireless provider.

Review about: Virgin Cell Phone Account.

Review #420181 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $200
Preferred solution Not specified

Had an Experience with Virgin Mobile?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Icsolutions - Ic solutions, shady fraudulent company Icsolutions "They failed to provide the fact that it is strictly a middle man company, and that after purchasing your local number you still have to pay for an account directly..." Read more Buy Squad - Not a new TV + shipping insurance after order Buy Squad "PLEASE DO YOURSELF A FAVOR----> DO NOT BUY anything from Buy Squad. Honestly, after researching on this company, I feel so *** to fall for their "low price" ;0( I ordered..." Read more Acn Phone Service Review Acn "They are horrible ...even if you pay them..half the time the phone doesn't work and then they send you threatening..." Read more Straight Talk Wireless Kept My Number and Refuses to Unlock My Phone Straight Talk Wireless "I left Straight talk (Affiliated with Net10 and subsidiary of Tracfone) because of the 30 day billing. I need my bills to remain on the same day every month. Sometimes..." Read more Tnt Express - TNT is awful Tnt Express "TNT Express is the worst international shipper I've experienced. Their customs fees are exorbitant, and added charges (handling, residence delivery) came to 2 1/2 times the amount recently paid for..." Read more CONSUMER ALERT: Roca Labs, Don Juravin and Gastric Bypass Alternative unveil new invention called the "Magic Night" pill Roca Labs "Consumers should be very, very careful when dealing with important health issues like weight control and seeking real medical professionals versus quack internet sales guys like Don Juravin a.k.a. (..." Read more Hair inside Oreo Oreo "I found Hair inside Handi Snacks Oreo when I ate that snack, the rest of cookie have been swallow by me. Very poor food safety and not hygienist for food..." Read more Protuninglab - Faulty product, but customer liable for restocking/return fees Protuninglab "HID-02-AZ-B306-PBC-RFV-4D-A HID Xenon + 05-08 BMW E90 3 Series CCFL Angel Eye Projector Headlights - Black I purchased the above item and paid the additional money for the warning cancelers. Once..." Read more