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My 92 yr old mother has had a pay as you go type phone with Virgin Mobile for years. In February of this year she fell and broke her femur, which required major surgery to repair, a stay in rehab and 24/7 home care for the past couple of months. Today she tried for the...
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1.0
I didn't like
  • Useless customer service
#1265087
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They switched my service from one phone to another and screwed everything up my voicemail, email, gmail, wifi & bluetooth. I'am having to go back thru every app & either recover or rework it. Still have only fixed email & gmail. When trying to get them to help I had to...
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#1244838
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I had a no contact plan. 20 cents per min -- basically required to pay $20 each 3 months to keep the plan active. This worked well for a few years since I rarely used the phone. Then one day the phone would not work. After talking to several Virginmobile folks, I was...
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1.0
I didn't like
  • Service
  • Incompitence
  • Being mislead and wasting my time
#1155572
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For 3 months i have been having texting issues. Fix it. Broke. Fix it. Broke. I can not sent a text to a specific number. They are completely stumped and now want me to reformat my phone. Loose everything I have on the phone. This is the 4th time in the last 2 months...
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1.0
#1130766
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No service at all virgin mobile in canada province of ontario may be shutting down , because of a fraud investigation both the federal and provincial government for violating the rules of the federal telecommunications rules in canada , not surprised richard branson...
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#1116536
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Virgin Mobile - Insurance not added to my account
when i ordered my iphone7 plus i added insurance to my order and this was confirmed by virgin on my completed order. however the insurance payment was not taken out of my account. when i contacted customer service,when i realized it two months later, they refused to...
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2.2
#1114792
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I CALLED IN JULY BECAUSE MY PHONE HAD WATER DAMAGE, AGENT TOLD ME PHONE DIDNT QUALIFY FOR REPLACEMENT UNDER WARRANTY BECAUSE THE WARRANTY PERIOD HAD ENDED. SO I WENT THROUGH INSURANCE AND I HAD TO PAY $140 FOR A REPLACEMENT PHONE THE INSURANCE COMPANY. A MONTH LATER I...
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1.0
I didn't like
  • Rip off
  • No help
#1092203
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Today I ended my five-year relationship with Virgin Mobile after a two and-a-half year customer service nightmare. Before I give this review, I just want to mention that I do not blame any customer service representative that I dealt with over the phone or in person...
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#1078829
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Virgin Mobile - Changing phone contract

After agreeing to a mobile contract with virgin via their chat option on Web page. They have now said that the advisor was incorrect with his advice and my monthly bill will be almost twice what was originally agreed. They have refused to cancel the contract and said don't listen to the advisors read the small print.
1.7
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Website
#1073999
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I went to a booth with various cell phone companies awaiting customers. Person told me it was $15 each for two phones. We signed. The monthly bill was $57 dollars not $30 dollars. One cell phone often did not work. I sent back cell phones in protective bubble package...
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1.1
I liked
  • One cell phone workd
I didn't like
  • Double billing after verbal statement of monthly cost
#1042847
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