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I have Virgin Mobile and like their no-contract plans. However, if there is ever an issue you're screwed.

Contacting them, getting a live person to help is nearly impossible. I have spent days trying to get through to someone to reactivate my phone. Their automatic menu is horrendously useless and regularly hangs up on people. If you get a live person they try to transfer you to someone else and then either hang up on you or let you hang permanently.

Their customer service is the worst I have ever seen. I have seriously considered dropping them simply because of the customer service.

Product or Service Mentioned: Virgin Mobile Phone Service.

Company wrote 0 public responses to the review from Aug 28, 2010.
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