I purchased a mifi broadband device from virgin mobile 3 weeks ago. I have called customer service 6 times on two occasions they said they called me, but that never happened.
I have never seen such poor customer service and such a lack of knowledge about the product in my life. I will take my device which I really wanted back for a return. The call center is out of Mexico and nobody knows what they are talking about. The first customer service person was making fun of me because he said I was funny!
I have called call centers in India and never had this problem.
I am sad for the poor customers who have to deal with such incompetence.