Purchased prepaid mobile plan with an unlocked phone. Had phone verified in person by Virgin rep in Metrotown Burnaby BC for functionality/ compatability.
SIM card will not work, and Virgin will not refund plan until 5 day investigation of a activation failure takes place. Will not allow me to try a new SIM either.
As phone was verified and tested by Virgin prior to sale, expect little more direct engagement with obvious and fixable problem of faulty SIM. Need phone service ASAP for job searching, and find it unfair to be forced to go to another operator for another activation while I wait on them.
Product or Service Mentioned: Virgin Mobile Phone Service.