Manufacturer: Virgin Mobile Category: Customer Care Clear all filters (16 of 16 reviews match)
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One example: They have a procedure where they can't order a replacement phone if you're calling from your current cell phone(in this case an older phone i had to use because my current virgin mobile cell had a hardware issue - internal), so they tell you to call back...
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Anonymous
Anonymous

This is normal. The process of transferring service from your existing phone to the replacement phone will disconnect your call with Customer Service, and the activation of th...

2.1
Product
Virgin Mobile Customer Care
I liked
  • Monthly billing
I didn't like
  • Customer service disgusting
#1008790
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Spent almost an hour on hold trying to cancel service.Their app allows you to do everything except cancel service. They make it extremely difficult for you to cancel. Must call and stay on long hold before reaching an agent. Agent then asks extensive questions to try...
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2.1
Product
Virgin Mobile Customer Care
I didn't like
  • Poor customer service
  • Steal without any shame
#1002695
Reply to reviews
Today they were was rude but surprisingly very effective: - I asked 4 times for a confirmation number, the agent never gave me any; - She cancelled my account straight away, no matter if I didn't reach the end of my monthly plan! - Finally, she hung up on me. I tried to call back 611 to talk to someone else: my plan is cancelled so I can't reach them anymore. LOL. That summarizes perfectly the way Virgin Mobile...
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1.0
Product
Virgin Mobile Customer Care
I liked
  • Reliable auto pay
I didn't like
  • Extremely unreliable website payment service
  • Completely unreliable service
  • Bad coverage useless and rude customer service
#986668
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Virgin Mobile Customer Care Review

#975066
3.4
Details
No instruction book to operate phone, poor customer service .
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Virgin Mobile Customer Care Review

#574147
1.0
Details
Dear sir I am not satisfy customers care your service because I was called ur service broker this bpo agents not given me full information and any spich script they are transfer my call any other IVR so u shud be any action this agent
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Warranty
Website
Virginia mobile has refused to cancel the service of my deceased grandfather even though I have made 5 calls, spoken with 3 supervisors and have 3 different case numbers.They have the worst customer service I have EVER encountered. He has no contract with them but...
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1.0
Product
Virgin Mobile Customer Care
I didn't like
  • Calling india to be put on hold
  • Dishonest selling practice
  • Poor customer service
#973053
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After an hour of talk and negotiations, we agreed that I would send phone Kyocera Hydro Reach with all accessories I received in box to Virgin Mobile 2675 Reeses Rd., Suite 190 Plainfield, IN 46168 ID# on package xxx xxx xxx Shipping would be reimbursed. In exchange...
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2.4
Product
Virgin Mobile Customer Care
I didn't like
  • No written communication--illiterate
  • Discourage customers
  • Corporate arrogance
#948788
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I had to deactivate/reactivate an old Virgin Mobile phone of mine so that I could give it to my son. I called VM about a month ago and they assured me the phone was deactivated and that it could be reactivated by my son. However, when he tried he was told the phone...
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3.2
Product
Virgin Mobile Customer Care
I liked
  • Price
#910977
Reply to reviews
I've been a customer for years with Virgin Mobile and for the most part they've been good. However, I recently had a data usage issue where after having and using data for years and tracking my average data usage month as 2.5 gigs, suddenly in a two day period I used...
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Anonymous
Anonymous

My last bill 2350.00. They dropped add on pkg. Dinged for roaming. 3 days hours waiting and 4 people to adjust bill. As of décembre 2016. Little or no cust. Care. Told. Go to ...

Product
Virgin Mobile Customer Care
#891513
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Virgin Mobile has THE WORST customer service. I spent 6 hrs on the phone w/them today trying to get my issues resolved (loyal customer for 4 years ALWAYS pay my bills ontime) I got 5 different stories, hung up on 3x's and spoke to 7 ppl (2 supervisors) who basically...
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Anonymous
Anonymous

me too cant wait till phone is done totally agree bad customer service must be commission

Product
Virgin Mobile Customer Care
#852234
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I'd returned a defected refurbished replacement phone on May 29,2014 I'm told that you haven't received the phone as of yet. I've been having problems with this phone unable to use sd card, download, txt. I'm though I was a valued customer .......
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Product
Virgin Mobile Customer Care
#499012
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My phone drops 90% of the calls. The 10% that hang on experience volume changes from low to raging distortion. I redial #'s and the same thing happenS again. Tech support says that there are no issues with the phone.I'm getting a replacement phone but after...
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Product
Virgin Mobile Customer Care
#368392
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