I want to share my experience with Virgn Mobile. In late September 2010, I lost my Virgin Phone in Orlando. I called up Virgin, told them what happened, the phone was disconnected and my phone number put on hold. So far no problem, right?
A few days later I am back in town and I go to buy a new phone to reconnect to the same service. Virgin won't let me do it. I get keep being told I have to up grade my phone to get the service back. When I keep telling them I have purched the exact same phone, please conenct me, I am told no, I have to up grade. I ask to speak to a supervisor and I get told the same thing. I tell them sorry, I am not upgrading my phone, and they tell me to get lost.
I then hear fom someone in the Executive Complaint deartment and I am told well, just because it says it is the same phone, it is really not the same phone and how they in the Executive Complain department have had to straighten this mess out before. I say well that's nice, but I am still not going to upgrade my phone. Frankly I think I am getting a *** and bull story to cover their track because I told them I am sending this one to the Attorney General of Florida as a case of consumer fraud. I still have no service.
I tell you avoid this place like the plague
Product or Service Mentioned: Virgin Mobile Phone Service.