Not resolved

I closed my contract on 074 1694764 in April. I was not told that the was an outstanding amount of R200.

I however found out from itc when trying to purchase a car now that my account is 2 months in arears and I thus went and paid it. on the 2nd Aug 2011, I sent Simon Sebidi proof of payment and he said it would be updated in 21 days. A month has passed and is still not updated. Guys at the call centre hide him cos they never put me through to him.

I have so far spoken to Sithembile Shabalala, Thabile, Lerato Ratikane and many more without no help.

I don't have a contract with you guys, this was a prepaid, so why would my data still be there when this is settled out. And where is customer care.

Thabile told me yesterday that I could not speak to anyone on customer care but must lodge a complaint via email. I want to talk to a person, not a machine man....this is totally unacceptable.

Product or Service Mentioned: Virgin Mobile Customer Care.

Company wrote 0 private or public responses to the review from Sep 14, 2011.
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