I decided to finally switch carriers, due to dropped calls by Virgin mobile.I learned that Virgin Mobile has a policy that they will keep any money left in your account when you cancel your service.
They do not refund a positive balance. I made the mistake of putting money into the top-off account. I paid my bill with a credit card on the recurring charge method. Every month Virgin automatically got their $58.
The money that was in the Top-Off was left in there, (was never used to off-set the monthly charge of $58). This went on for approximately 18 months or so. The $13.90 that was in the Top-Off just stayed in there, as though it were in a bank account. I assumed that the money belonged to me, since I was the one who put the money in the Top-Off, but today when I switch carriers I called Virgin and asked that they refund the $13.90 to me and they informed me that I had lost that money.
They said that I should have applied that $13.90 to my monthly bill before I cancelled. I informed them that my monthly bill was paid by a recurring credit card charge and that I had no input on how much was charged to the credit card. Virgin set the amount charged to the credit card. They said it makes no difference, they were keeping the money.
I spoke to 2 Virgin representatives, one of which was a supervisor. Same response, we are keeping your $13.90. So I guess that Virgin thinks that they can keep money that does not belong to them. My bill was always paid on time and the $13.90 was left in the account in case I wanted to purchase extras from Virgin, like ringtones.
According to Virgin once you deposit it in your Virgin account you do not get it back. So not only did I have to put up with dropped calls I now have to put up with the fact that Virgin is stealing my $13.90. This company sucks.
Anybody wanting to do business with them should beware.Once a thief, always a thief.
Monetary Loss: $14.