I am an 8-year customer of Virgin Mobile with a prepaid no contract calling plan. I setup an automatic top-up payment option whenever balance falls below $5 or once every 90 days by using a credit card.
In June 2010 I occasionally checked my account and found there was a $9.99 fraud charge with a code of "XTRAS". I contacted customer service, they refunded me as air time and promised to block further charge by this code. Now, in December 2010, I checked my account again and found there was the same charge on the same day in November and December. Since the account history only can track 60 days record, I don't know how much money had been charged by this fraud charge.
I have been treating Virgin Mobile as a bank, thought my money in its account should be safe. Now, I know my money in Virgin Mobile account is not safe, I request closing my account and refunding me the current balance.
Unfortunately, Virgin Mobile declined to refund my full balance, I had to donate the rest of my balance to Virgin Mobile and close my account immediately. I wonder how long Virgin Mobile can survive if it cannot protect its customers from frauds.
Monetary Loss: $100.