I am an 8-year customer of Virgin Mobile with a prepaid no contract calling plan.I setup an automatic top-up payment option whenever balance falls below $5 or once every 90 days by using a credit card.
In June 2010 I occasionally checked my account and found there was a $9.99 fraud charge with a code of "XTRAS". I contacted customer service, they refunded me as air time and promised to block further charge by this code. Now, in December 2010, I checked my account again and found there was the same charge on the same day in November and December. Since the account history only can track 60 days record, I don't know how much money had been charged by this fraud charge.
I have been treating Virgin Mobile as a bank, thought my money in its account should be safe. Now, I know my money in Virgin Mobile account is not safe, I request closing my account and refunding me the current balance.
Unfortunately, Virgin Mobile declined to refund my full balance, I had to donate the rest of my balance to Virgin Mobile and close my account immediately.I wonder how long Virgin Mobile can survive if it cannot protect its customers from frauds.
Monetary Loss: $100.