On February 11, 2011 I started having problems with my Virgin Mobile GPS.The error message it gave me was, "error renewing your subscription. Please try back later. I called VM to ask them to help me get it to work again. I talked to a rep and she told me how to reset my MSID on my phone and it should solve the problem. It didn't solve the problem so she said that I have to be calling from another phone that is not my VM phone so she can help me troubleshoot the problem. I had to call back with another phone line and of course, it was hard to get a live person because every time I call VM and try to do so it reverts back to the beginning of the greeting. I finally was able to get another rep on the line. To by-pass the greeting you have to say "top-up" and then "none of those." The 2nd rep told me I would have to wait up to 4 hours while their system updates so that my GPS will work again. I waited until the next day and tried to use my GPS again. It gave me the same error. I called VM again and the rep told me to go to settings, location, and turn on my GPS, but it was already on. He then told me that unfortunately he can't help me and would have to escalate my issue to a higher level. He said I would have to wait 24-72 hours. I told him I am very upset that they can't help me now because I really need GPS. The rep replied by telling me that in that case he will transfer me to the higher tech support now. He transferred me and another rep answered. He asked me for my phone number. As soon as I gave him my number the call was disconnected. I am not going to bother calling them again since it takes forever to get someone on the line, and then when I do, I'll be hung up on. I'm going to switch to another provider. What I don't understand is that my GPS was working fine last month and the month before. I've had this new phone for only a few months and now the GPS doesn't work at all.
I'm really bad at directions and my fear is that I'll be in a neighborhood that I don't know and I won't have any help when I'm there. I also really need my GPS because I need to see my mother which is hours away from where I live and its a pain to retrieve get mapquest or yahoo and then have to print them out. I guess I'll have to do that until I get my new phone provider. NEVER MORE VIRGIN MOBILE! NEVER MORE!
Product or Service Mentioned: Virgin Mobile Phone Service.