Virgin Mobile's online cell phone ordering system automatically changed my delivery address. I never received the phone, but was charged $105.
After repeated complaints, they finally agreed to send a second phone, but it never arrived. I disputed the charge with the credit card company and got a refund. In retribution, Virgin suspended service on a previously existing account, but only AFTER charging me $15.90 for top-up. Their customer service people are unthinking, scripted idiots who lie and are rude.
They don't care about customers. Their customer service phone system is terrible.
All in all, a bunch of incompetent thieves.
Review about: Virgin Mobile Phone Service.