You are lucky you only have 30 - 40 dollars. My balance was 395.70 when I asked to cancel my "NO CONTRACT" cell phone service and get a refund they said - REQUEST DENIED.
The phillipine at the other end said I was not complying with the "terms and conditions". In the courts of the USA - "TERMS AND CONDITIONS" apply only to contracts.
I signed up for a "NO CONTRACT" cell phone service.
I asked to speak to a representative in the US. that request was denied. Having a representative in the USA is a Federal
Trade Commission requirement for firms outside the USA doing business in the USA. If you request to speak to a US representative, to comply with the law, they must connect you to someone IN THE USA. Again - request denied.
Virgin mobile is a scam which is actually illegal in the USA.
There should be a class action law suit.
bagger_36 wrote the review because of "they are thiefs" at Virgin Mobile. Reviewer claimed that he or she lost $396 and wants Virgin Mobile to read this review and look into the issue (if any).
The most disappointing in user's experience was i did not like being the victim of thievery. Author liked the most very little. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.