Same thing happened to my mother. She had a balance of $380 and they shut off her phone.
She had a car accident and was unable to make a call. We went online and they cutoff her online access. We called those crooks in the Phillipines and they said her balance had been forfeited and they would not refund the money.
My mother uses the phone for emergencies ONLY ( LESS THAN 10-15 MINUTES PER MONTH). THESE GOONS MUST BE STOPPED.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of virgin mobile phone service and associated monetary loss in the amount of $380. Virgin Mobile needs to issue a full refund according to poster's claims.