Same thing happened to my mother. She had a balance of $380 and they shut off her phone.
She had a car accident and was unable to make a call. We went online and they cutoff her online access. We called those crooks in the Phillipines and they said her balance had been forfeited and they would not refund the money.
My mother uses the phone for emergencies ONLY ( LESS THAN 10-15 MINUTES PER MONTH). THESE GOONS MUST BE STOPPED.
Product or Service Mentioned: Virgin Mobile Phone Service.
Reason of review: Poor customer service.
Monetary Loss: $380.
Preferred solution: Full refund.