Virgin Mobile can *** me. Here's my story...
Buy a Rumor Touch. Sad to find that it was crammed with bloatware and restrictions. Service is just plain horrible. This goes with Sprint, too. I live in Bend, Oregon, 80,000 population. I live close to town. My friends with Verizon, AT&T, and TMobile get great service around town but not me. I think I saw full bars maybe once.
Suddenly, I get no service whatsoever. I found that my phone had an antenna port (which the virgins told me was an "accessory port" behind the battery cover. I found a copper wire in my garage and stick it in the port, through the speaker holes on the battery cover, and taped to the back of the phone. I get service again. All is well.
Then, one day, I stopped getting internet. I called customer support..uhum...i mean Alex, my virtual advisor. Takes a while to get through him but eventually I get someone on the line. I could hardly hear the person, and the accent was extremely heavy. This is normal for them, trust me. I'm told to power cycle and reprogram the phone. Doesn't work, she tells me that tech support will contact me. They never did. I called back in a week and they had me do the same thing again. This same thing repeated three times (3 weeks), and I was getting mad.
To make matters worse, I called back after the third week and said "Put me on the line to tech support NOW" so I'm transfered and I get better call quality and not so heavy of an accent. yay! But guess what? Tech support tells me to POWER CYCLE! I explain that I'd already done that 4 times, but that didn't matter. I had to reprogram and power cycle once AGAIN. Once that didn't work, (shocker), the lady told me that they were working on it, and would call me in 5 days. 5 days later, no call. But, i get a text. Telling me to POWER CYCLE THE PHONE! Luckily, it did give me a number that went straight to the tech support.
Around this time I stopped receiving text messages. No joke, all I could do was call.
So i called tech support once again, they told me to call back in 3 days. 3 days latter, I call back. They tell me they are still working on it, and for now I should POWER CYCLE THE PHONE. I refuse to do it, and the person told me that they needed to figure out if it was a phone problem or a service problem. I was furious. It's a problem with your FREAKING SERVICE!!! He told me they might send me a new phone. I decided to live with that, because maybe a new phone would be new in their system, and I wouldn't have my redneck antenna. He tells me to call back in 3 days.
I call back in 3 days, I'm told to...guess what...POWER CYCLE THE FREAKING PHONE. After they lady says this, I hear someone else in the background slam the phone and yell, "Ryan just received a compliment for Virgin Mobile!!!!!!" and everyone starts hearing. I ask the lady, "what are you celebrating about?" and she says, "oh, Ryan received a compliment." shows you how much they get, they throw a party every time. anyways, the lady tells me to call back in 3 days....it's obvious they are holding/ripping me off!!!!!! I told her that was it and she needed to cancel my service.
Btw, I had just talked to Ryan the other day. He was the friendliest of them all, but was still not helpful worth a ***.
Just don't even think about getting VM. Trust me, I'm saving you from 2 months of being on the phone with complete idiots. DON'T.