Well... I'm actually on the phone with them right now.
I wanted to lower my cost as I'm going out of the country for awhile and barely use my cell, I still wanted to keep my number. Tried to have my number ported on Friday and two days later I've discovered that they not only 'ported' that number they immediately lost it. So a number that I've had for 10 years is gone just like that because the people at this company apparently don't know what the *** they're doing. To make matters worse I have to take it "there" but now I remember WHY I didn't want to choose them in the first place, no one in their customer service department seems to speak clear english.
I can/could never understand a *** thing they're saying and I'm speak four languages!
Anyways stay away I guess I learned a bad lesson.
Unfortunately it had to come at the expensive of loosing my number.
Product or Service Mentioned: Virgin Mobile Phone Service.