I bought the Virgin Mobile Mifi Broadband2Go Device about a year ago, and it was pretty bad to begin with. After a few days of random disconnection, the device seemed to normalize. A couple months later, the device began to disconnect again. I'd decided to put up with it for a little longer.
One day i was using the device, and picked it up while it was on, it burned my hand!!! I used an infrared thermometer to take the temperature. The Mifi device was 140Âº!!! I decided to only use the device when I absolutely had to.
A while later, I started to use the Mifi device regularly. It seemed to work great for once!.. Well that lasted about 3 weeks. Then it started getting hot, and disconnecting again. I was fed up with this.
I called Tech Support, and told the lady what happened. (First off, I'm not racist.) But it would be nice of the company to acknowledge the fact that I selected English as my language. I was patched through (after 20 min. on hold) to a woman with a heavy spanish accent... She hardly understood what I said, and barely even cared!
She finally told me that they would send me a new device in the mail. My problems were finally solved(so I thought)...
When I received the new device I called Tech Support to have them walk me through the set-up... I told the man that I had a Mac and needed to set up my new Mifi... The guy gave me instructions to set this up for Windows98!!! I had to literally set the thing up on my own!
Now that I have the new device it's even worse my old one!!! I would never do business with these people again... I hate their personel, their products, and even their commercials. It's a wonder to me that the government gave these people a business license... ;(