Product: Virgin Mobile Phone Service Clear all filters (207 of 207 reviews match)
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No service at all virgin mobile in canada province of ontario may be shutting down , because of a fraud investigation both the federal and provincial government for violating the rules of the federal telecommunications rules in canada , not surprised richard branson...
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Virgin Mobile Phone Service
#1116536
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Virgin will glady accept a ported phone number but will not port your number if and when you move on to a new carrier.Shame on them. My wife left Verizon several years ago and went with Virgin, Verizon ported the number with no fuss. When my wife opted to join my plan...
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3.6
Product
Virgin Mobile Phone Service
I didn't like
  • How virgin treats leaving customers
#897723
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I lost service for about 2 weeks.When i called them, all they kept telling me was that work was being done to the towers. 3 days went by and still no service. I got frustrated and called to get my account# so i could switch, they offered 2 months free and new phone....
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2.3
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Virgin Mobile Phone Service
#857077
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Virgin Mobile Phone Service Review

#595280
2.0
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I bought a vm tribute phone. I had the worst customer service. I was on hold for over 2 hours. Then they told me i needed a start up kit for another 20.00, i already had an existing plan. They told me i could not trsnfer my phone number cuz they didnt know how to do that. Then they did finally do it and didnt credit my account. I was not happy. Poor customet service but the phone is great!
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Virgin Mobile Phone Service Review

#576306
2.7
Details
Double charges for pre paid phone service with virgin mobile.
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Virgin Mobile Phone Service Review

#569484
1.8
Details
This is fifth phone bought from V.mobile that is bad, customer service was to call, but did not, dial pad blinks off goes black, I cannot use it to call anyone.
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Virgin Mobile Phone Service Review

#498929
Just paid for another month and im pissed that i cant use my phone
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I have been a customer for 8 years and this past week was met with the most deplorable service imaginable. I was made an offer to a phone upgrade by the retention department (or so I was told that is who they were) and was provided a promotion code. When I attempted...
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1.8
Virgin Mobile Port Isabel, Texas
Product
Virgin Mobile Phone Service
#798331
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Worst customer service EVER! I don't mind the actual service, but customer service is incompetent, extremely hard to understand, extreme lack of training. Oh you have insurance and need to send your mobile back because its not working like it should? Get ready to pay...
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1.8
Product
Virgin Mobile Phone Service
#779218
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Same thing happened to my mother.She had a balance of $380 and they shut off her phone. She had a car accident and was unable to make a call. We went online and they cutoff her online access. We called those crooks in the Phillipines and they said her balance had been...
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1.0
Product
Virgin Mobile Phone Service
#765749
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You are lucky you only have 30 - 40 dollars. My balance was 395.70 when I asked to cancel my "NO CONTRACT" cell phone service and get a refund they said - REQUEST DENIED. The phillipine at the other end said I was not complying with the "terms and conditions". In the...
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Anonymous
Anonymous

Same thing happened to my mother. She had a balance of $380 and they shut off her phone. She had a car accident and was unable to make a call. We went online and they cutof...

Virgin Mobile Lusby, Maryland
Product
Virgin Mobile Phone Service
I liked
  • Very little
I didn't like
  • I did not like being the victim of thievery
#755848
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I have a Virgin pay as you go phone for my 87 year old mother. Today she said it was not working. Yep, phone inactive. I manage and pay the account for her. I received a notice of payment due on August 30th. I topped up on Sept 1, 2 and 3rd. (NOTE - one of those was an...
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1.0
Product
Virgin Mobile Phone Service
I didn't like
  • Phone shut off without notice
#753662
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I've been a VM customer for over 4 years. I had the $25/ mth. plan with 300 min/ultd. txt & data. I made the mistake of buying a virgin phone from Walmart and was forced to get service through a Walmart/ virgin plan which in turn cancelled my old plan. None of this...
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1.0
Product
Virgin Mobile Phone Service
I liked
  • Low price of cell phone service
I didn't like
  • Poorly trained reps
  • Completely unreliable service
  • Being mislead and wasting my time
#752915
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I've been with virgin mobile for over 5 years and every time I've tried to activate a phone with them there is some sort of problem. I bought a new phone and I wanted to change my phone number over to my new phone. They sent me in circles just trying to get my number...
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Anonymous
Anonymous

Same problem here, I have been with at&t and t-mobile and now virgin mobile. THE ABSOLUTE WORST customer service ever....to the point of them lying by saying the tower is...

1.0
Product
Virgin Mobile Phone Service
#745496
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