Product: Virgin Mobile Phone Service Clear all filters (0 of 206 reviews match)
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I had a no contact plan. 20 cents per min -- basically required to pay $20 each 3 months to keep the plan active. This worked well for a few years since I rarely used the phone. Then one day the phone would not work. After talking to several Virginmobile folks, I was...
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1.0
Product
Virgin Mobile Phone Service
I didn't like
  • Being mislead and wasting my time
  • Incompitence
  • Service
#1155572
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No service at all virgin mobile in canada province of ontario may be shutting down , because of a fraud investigation both the federal and provincial government for violating the rules of the federal telecommunications rules in canada , not surprised richard branson...
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Virgin Mobile Phone Service
#1116536
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Virgin will glady accept a ported phone number but will not port your number if and when you move on to a new carrier.Shame on them. My wife left Verizon several years ago and went with Virgin, Verizon ported the number with no fuss. When my wife opted to join my plan...
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3.6
Product
Virgin Mobile Phone Service
I didn't like
  • How virgin treats leaving customers
#897723
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Virgin Mobile Phone Service Review from Philadelphia, Pennsylvania

I lost service for about 2 weeks. When i called them, all they kept telling me was that work was being done to the towers. 3 days went by and still no service. I got frustrated and called to get my account# so i could switch, they offered 2 months free and new phone. But service will stil be down for 3 more days. I switched. Lost my monthly payment but have better service. They were good for awhile, but lately they have been bad. By virgin mobile!
2.3
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Virgin Mobile Phone Service
#857077
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I have been a customer for 8 years and this past week was met with the most deplorable service imaginable. I was made an offer to a phone upgrade by the retention department (or so I was told that is who they were) and was provided a promotion code. When I attempted...
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1.8
Port Isabel, Texas
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Virgin Mobile Phone Service
#798331
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Virgin Mobile - Worst

Worst customer service EVER! I don't mind the actual service, but customer service is incompetent, extremely hard to understand, extreme lack of training. Oh you have insurance and need to send your mobile back because its not working like it should? Get ready to pay to send it back! Expect to talk to at least 4 people to get your problem fixed if they will fix it at all! Good ole outsourcing at its best! Thank Virgin Mobile for the worst customer service on the planet! Oh
1.8
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Virgin Mobile Phone Service
#779218
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VIRGIN MOBILE IS A SCAM

Same thing happened to my mother. She had a balance of $380 and they shut off her phone. She had a car accident and was unable to make a call. We went online and they cutoff her online access. We called those crooks in the Phillipines and they said her balance had been forfeited and they would not refund the money. My mother uses the phone for emergencies ONLY ( LESS THAN 10-15 MINUTES PER MONTH). THESE GOONS MUST BE STOPPED.
1.0
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Product
Virgin Mobile Phone Service
#765749
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You are lucky you only have 30 - 40 dollars. My balance was 395.70 when I asked to cancel my "NO CONTRACT" cell phone service and get a refund they said - REQUEST DENIED. The phillipine at the other end said I was not complying with the "terms and conditions". In the...
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Anonymous
Anonymous

Same thing happened to my mother. She had a balance of $380 and they shut off her phone. She had a car accident and was unable to make a call. We went online and they cutof...

Lusby, Maryland
Product
Virgin Mobile Phone Service
I liked
  • Very little
I didn't like
  • I did not like being the victim of thievery
#755848
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I have a Virgin pay as you go phone for my 87 year old mother. Today she said it was not working. Yep, phone inactive. I manage and pay the account for her. I received a notice of payment due on August 30th. I topped up on Sept 1, 2 and 3rd. (NOTE - one of those was an...
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1.0
Product
Virgin Mobile Phone Service
I didn't like
  • Phone shut off without notice
#753662
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I've been a VM customer for over 4 years. I had the $25/ mth. plan with 300 min/ultd. txt & data. I made the mistake of buying a virgin phone from Walmart and was forced to get service through a Walmart/ virgin plan which in turn cancelled my old plan. None of this...
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1.0
Product
Virgin Mobile Phone Service
I liked
  • Low price of cell phone service
I didn't like
  • Being mislead and wasting my time
  • Completely unreliable service
  • Poorly trained reps
#752915
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