Beware of the confusing "top up" account feature at Virgin Mobile! I bought a phone, a 100 minute talk plan for $14.95 per month, and unlimited texting for $19.95 with the second month free for my daughter.
When my second month came up, without notifying me, I saw a constant stream of charges on my account. I emailed them, asking where my free month was. They ignored the question. Before I knew it, they said I owed $700!
They had unilaterally cancelled my unlimited texting because I didn't have enough in the top off account--even though they had my credit card number and had no problem charging me hourly. They have refused all attempts I have made at a reasonable settlement.
They are bad news.
Review about: Virgin Mobile Phone Service.
Monetary Loss: $700.