My 75-year-old mother has a Virgin Mobile pay-as-you-go phone that she only uses to make an occasional phone call. She would be happy with a rock if she could make calls from it.
Every time she tops up, she finds she has no minutes shortly afterward. I looked at her account and found that she is paying $9.99 for xtras every month (sometimes more than one). I have called Virgin to tell them these are mistakes, and they always refund them. But it keeps happening!
I was told my mom would literally have to call the companies that sell the xtras and order them. She would have to dial a number and request, say, Internet service. She would have to verbally request it, not just push a button or something. Needless to say, she has never done this.
She doesn't even know how to retrieve her messages! Today I threatened to cancel her service and was told, No, we will refund your money. They also suggested I change her pin number, which I did. She is the only one in possession of the phone, by the way.
Now I am wondering if someone at Virgin Mobile is getting a kickback for selling these xtras.
I am frustrated with this company beyond words. Next month, if there are new xtras, I am canceling.
Product or Service Mentioned: Virgin Mobile Phone Service.