A person should not have to try eight times to get through. My goal was to help a friend and give her two month's of service.
When a real person did come on the line he said I didn't have enough passwords and he personally could not set this up for me. There was no need I could see for needing passwords when all I wanted to do was to extend service on a phone. Call me naive, but why can't a friend just help a friend?
The next day my friend tried 4-5 times to get past Alex.
Got a delightful woman who was able to help us. Please fix or fire Alex; this is not user friendly.
Product or Service Mentioned: Virgin Mobile Phone Service.