On 7/5/2013 my Virgin Mobile service was abruptly stopped with no notification. After spending over 30 minutes with customer service, I was transferred to tech support, then tech support supervisor informed me they were doing a tower software upgrade and service would be out for 24 hours.
Wrong! On 7/6 phone still not working, customer service still unaware of problem. Contacted tech support, was informed could be out of service for 72 hours or more. Unreal.
This is my business phone and my clients cannot contact me.
Can't even guess how much this is costing me. Sir Richard, please come back, they need you!
Product or Service Mentioned: Virgin Mobile Phone Service.