Disappointed Virgin Mobile has such lousy service, including outsourcing support. Tried to use it for a disabled relative but never again.

We had 1600 minutes saved up and reupped for another month. They took the money (shows on our computer) but did not add the minutes, so they rolled back to 200 on the current card. Talked to two support persons in India who claimed they could see Virgin Mobile got the money but could only give us 600 minutes back because a confirmation was not sent. We Will Switch to another provider.

Shame on this once respected company. Do not use them!

Product or Service Mentioned: Virgin Mobile Phone Service.

Company wrote 0 public responses to the review from Dec 20, 2010.
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Rovato, Lombardy, Italy #227063

Virgin Mobile never rolled over minutes, I have been a customer for a long time and you always purchase the minutes you will use in a month. You need to look closer at the offers you choose.

East Aurora, New York, United States #227032

My first cell phone was with Virgin Mobile a few years ago and I loved them. I was thinking about going back to them but I've been hearing not so good things about them lately. :sigh

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