To cut a long story short I'm complaining about VM customer services incompetency to my local Trading standard's agency.
Basically they've refused to give me a free replacement for my lost mobile phone. I've had to buy one of them, one I'm not happy with, and am waiting for a refund. VM staff have not been forth coming about this issue.
I came across some interesting stories about how they've treated other customers and was wondering if I could use these stories to support my case?
I'd much appreciate it if I could. Please let me know.
Product or Service Mentioned: Virgin Mobile Phone Service.