So, we bought a $25/month no contract plan from VM for our son for his birthday (ruined). This nightmare rates as one of the most aggravating events in my life, seriously. I have spent untold hours on the phone with the people at the 800 number trying to get the phone to send texts.
They keep escalting their problem to HQ (3 times) with no fix. They have sent me two new phones and neither of them will connect to the system let alone text or make calls. I have had my complaint phone calls dropped at least 6 times.
They refuse to return my money for the phone because we bought it from a third party (Sprint) and because it has been over thirty days. Even though I have been working on this with them since that time frame.
I guess it's true,you get what you pay for. I bought this plan because of it being a Virigin company. They supposedly have the best services in everything they do. But if I ever come across Branson he will definitely get an earful from me. His company SUCKS!!! Might want to keep this in mind if you ever get a chance to take a ride on his new spaceship.