There is no customer service with this company. I have called their customer service about ten times now.
About 60% of the time, the outsourced rep can not understand me or I can not him/her due to the heavy accent or their lack of english ability. As if that wasn't enough, even if you can understand each other, the rep do not know how to resolve anything. I've been told that they can't connect me to technical service because they don't have the capability (hope you never run into technical issues with them). I've also been told that there is no supervisor working at the time, several times.
I've been told that they can't figure out the bill nor do they really try to figure out the issue. They aren't really there to help you. And oh yes, I have been hung up on three out of the ten times. I've been nothing but nice and thorough when calling them, but they are the worst.
I'm a auditor and I really wish I could audit this company. There is something really wrong with how this company is managing itself.
Monetary Loss: $250.