i have virgin moble phone and internet mi fi service. They are very dishonest.
I have a UNLIMITED internet packaget that i pay $50 am month for. turns out that its not unlimited at all. it will slow down each day considering how much you use. how is this unlimited??
then when you call to complain, they tell you that if your calling from a virgin moble phone....they wont be using your minutes. it does. each time. again, dishonest.
my laptop stop working 2 days after my new month started for mi fi service. then it was in the shop. total use of mi fi for october was 3 days and i was very very careful to shut it off considering that i just found out that i didnt have true unlimited service.
when i got my computer back, i was excited because i assumed my internet mi fi would be fast due to my lack of use.
ok. not so. so i called virgin moble. lies lies lies.
they tried to say that it was slow due to me using sooo much lately. so very dishonest. they would not reinburse me for the time they used on my phone...total 56 mins. they would not let me speak to a supervisor or give me a number for administration.
i would advise to not use virgin moble. the acutal service is poor and the custome service is horrible.
Product or Service Mentioned: Virgin Mobile Phone Service.
Monetary Loss: $250.