I had a no contact plan. 20 cents per min -- basically required to pay $20 each 3 months to keep the plan active.
This worked well for a few years since I rarely used the phone. Then one day the phone would not work. After talking to several Virginmobile folks, I was told a relay tower was down. Then after over a week I was told that my plan was no longer available and that I would have to purchase another phone and a more expensive plan!
The new phone never worked. I returned the new phone. After over a month, I'm still waiting for a refund for both the phone and the balance in the new account. I contacted the Better Business B.
Now I'm hoping the BBB helps. I will never recommend Virginmobile.
Product or Service Mentioned: Virgin Mobile Phone Service.
Reason of review: Damaged or defective.
Preferred solution: Full refund.
I didn't like: Service, Being mislead and wasting my time, Incompitence.