Virgin Mobile - Warranty
Reported a problem feb 4,2013. They gave us a reboot and other gimmicks.
Problem resurfaced feb9 ,2013, they (cynthia#13853,Eugene#13023) tell
us we are out of warranty and need a new phone. ( Advised that warranty expired feb 6,2013 2 days after the first report of problem. )If its the same problem reoccurring , and
'replacement' is the answer, then why didn't you replace my phone on
the first report while under warrenty? I am very angry at the
shove-off," "put-off until expiration " routine . The original problem
came back therefore was never FIXED!.If replacement of the phone is THE FIX - then it should have been provided with the first report - while
No one would give us case numbers to any of the calls we made so we
don't have a history. For all I know you could erase it and pretend it
never happened. If replacement of the phone is "the fix" as said on
Feb9 then it should have been provided with the first report feb 4 - while under warranty!!!
SUporvisor would not give me a manager. Email contact says "suspecnd yourphone as "broke" and you may get a discount. Sure... BUT IT WAS UNDER WARRANTY WHEN REPORTED- therefore WARRENTY entitles us to free REPALCEMENT.
Monetary Loss: $150.