0 comments

Reported a problem feb 4,2013. They gave us a reboot and other gimmicks.

Problem resurfaced feb9 ,2013, they (cynthia#13853,Eugene#13023) tell

us we are out of warranty and need a new phone. ( Advised that warranty expired feb 6,2013 2 days after the first report of problem. )If its the same problem reoccurring , and

'replacement' is the answer, then why didn't you replace my phone on

the first report while under warrenty? I am very angry at the

shove-off," "put-off until expiration " routine . The original problem

came back therefore was never FIXED!.If replacement of the phone is THE FIX - then it should have been provided with the first report - while

under warranty!!!

No one would give us case numbers to any of the calls we made so we

don't have a history. For all I know you could erase it and pretend it

never happened. If replacement of the phone is "the fix" as said on

Feb9 then it should have been provided with the first report feb 4 - while under warranty!!!

SUporvisor would not give me a manager. Email contact says "suspecnd yourphone as "broke" and you may get a discount. Sure... BUT IT WAS UNDER WARRANTY WHEN REPORTED- therefore WARRENTY entitles us to free REPALCEMENT.

Monetary Loss: $150.

Had an Experience with Virgin Mobile?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like