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Customer service
Product or Service Quality

I've been a customer with virgin mobile over the past several years and I've never really had any major problems until now.I was having some issues with the speaker Turing itself on and off during phone calls and connectivity issues...

Did the troubleshooting and even updated the software... To no avail the problems still continued. The most recent issue was when I went to charge my phone before I left for work. The second I plugged my phone in the phone began to smoke.

I called customer service and they recommended to clean the contacts of the battery with an eraser and try using a new charger which is what I did... Now the phone won't do anything. I called several more times just to be put on hold.. When I asked to speak to a manager I was told I would be transferred to one but instead was put on hold for ten minutes only to be told she wasn't available.

They called me back bit later and said someone would be right with me but was put on hold for 15 minutes and then was hung up on!!! They told me to buy a new phone!! If I had the money to just go buy a new one I would.... I don't...

Horrible customer services!!!! The phone has never been dropped or damaged or dumped in water...

Obviously the phone is defective!!!So now they just lost loyal customer!!!!!

This reviewer shared experience about "very poor customer service and the phone is defective and almost caught on fire!" and wants this business to "replacement phone" as the author lost $200. This person is overall dissatisfied with Virgin Mobile. The most disappointing about htc desire at Virgin Mobile was poor customer service, broken english speaking reps and extremely long wait times with lies Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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