Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

Worst customer service EVER! I don't mind the actual service, but customer service is incompetent, extremely hard to understand, extreme lack of training.

Oh you have insurance and need to send your mobile back because its not working like it should? Get ready to pay to send it back! Expect to talk to at least 4 people to get your problem fixed if they will fix it at all! Good ole outsourcing at its best!

Thank Virgin Mobile for the worst customer service on the planet! Oh

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Virgin Mobile. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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