Mechanicville, New York
1 comment

My daughters Iphone 4s developed an intermittent service connection issue. Spent 5 hours on the phone with both Apple and Virgin Mobile tech support and neither one of them could resolve the issue.

Received a replacement phone from apple however it is not configured to the VM network. Spent 4 hours on the phone with VM tech support over 2 days, was dropped 3 times, asked the same questions over and over again and still don't have the phone activated. Now I'm told it is going to take 2-4 days to resolve the issue. I'm paying for the service but cannot fully use it.

Really disappointing given my daughter saved up for 6 months to buy the phone and now we're stuck with this terrible service. Richard Branson should be ashamed.

Review about: Virgin Mobile Phone Service.

Monetary Loss: $900.

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Salt Lake City, Utah, United States #616967

I am sorry for your awful experience and grateful that you shared it. Any thoughts of a Virgin Mobile iPhone have left my head.

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