Not resolved
3.4
Details
Billing Practices
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Warranty
Website
0 comments

Here is my request to Virgin Mobile:

Are there any virgin phone stores in Kansas city or nearby that can sell

me a battery for my HTC Evo 3D phone?

Battery model BG86100 . I mean here in town. I know how to order them

on the internet.

Here is their response:

Thanks for contacting Virgin Mobile Customer Care.

We will be glad to provide you information about the stores where you

can purchase a battery.

To locate stores in your area, you may visit our website,

www.virginmobileusa.com. You may follow the steps below:

1. Launch www.virginmobileusa.com.

2. Click Find a Store that is located at the upper right part of your

screen.

3. Enter zip code. Click Go.

4. Available stores will appear.

Below this was a bunch of stuff about how if I needed additional help, please contact us and do please provide us with the following information so that we can more effectively help you and Yadda, Yadda, Yadda........

I have contacted Virgin Mobile stores and they have not had batteries. This is why I was very specific in asking them to provide me with a store that could sell me this particular battery. I know how to look up stores. I know how to order batteries over the internet. I WANT TO BUY A BATTERY FOR MY VIRGIN CELL PHONE HERE IN THIS CITY!!!! This information was never provided. What an absolute waste of time.

My guess is that someone in customer service pasted in some stock phrases and turned my reuest around in 20 seconds and this made their metrics look good. What an excellent, efficient CSR we have! - Who is not providing the service requested, by the way. I just wanted to let the general public to be aware that they will encounter this kind of garbage in trying to get help from Virgin Mobile.

This reviewer shared experience about poor customer service and wants this business to "we are sorry, you are right, we dropped the ball. give me location where i can buy the battery or explain that i will just have to find a place to buy it on my own". Mark0101 is overall dissatisfied with Virgin Mobile. The most disappointing about virgin mobile internet service at Virgin Mobile was no info about where to get replacement batteries , but reviewer liked website very good richard branson owns it good prices. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Virgin Mobile.

Check out the best and the worst companies in Telecommunications category for more informed decision or compare Virgin Mobile to other companies on our site.

Had an Experience with Virgin Mobile?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Rise Broadband - How bad can they get? Rise Broadband "Rise Broadband works hard to be one of the worst internet service providers in the US. They offer third-world quality and speed while grossly overcharging for service that is often..." Read more Virgin Mobile - Aweful Virgin Mobile "This is hilarious! I've been a loyal Virgin Mobile customer for 6 years and have always paid my bills on time. I just bought a new phone with..." Read more Data Com - Salesforce Data.com Which Is A Part Of Salesforce... Is A Big Scam, Fraud And ***-Artist! Data Com "No Wonder They Got So Many Bad Reviews! Many Members Are Scared To Come Out And Tell The Truth! I Have Hidden The Truth Long Enough! Now It Is Time To Spill The..." Read more Cricket Wireless - Activation fraud Cricket Wireless "Today I stopped at a Cricket Wireless store to ask questions about switching over to their company. Before I knew it, I was getting signed up. Ok, no problem, except..." Read more Ctrip - Overcharged in Airfare Ctrip "Ctrip's website has stated very clearly as "Airline Deal" which is direct sale from Airline; same price as Airline's site (as per their website). When I downloaded the receipt from..." Read more Paypal - Mislead by an employee during dispute process Paypal "On July 15th, 2017 I made a transaction seperate from eBay for $675.00. This was a private transaction, separate from eBay. When I received the package from the seller I..." Read more Tj Maxx - Gum in my online order Tj Maxx "I recently received an online order. I sent it back today. The bralette I ordered was opened and someone stuck gum on the bralette with a now and later wrapper...." Read more Reebok Dealer Reebok "http://www.asanadealers.com - Internet Reebok supplier Asanadealers, took an order from me for Reebok Crossfit Nanos 6.0 shoes over the internet which were paid for in advance. They sent me a..." Read more