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Billing Practices
Customer service
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Here is my request to Virgin Mobile:

Are there any virgin phone stores in Kansas city or nearby that can sell

me a battery for my HTC Evo 3D phone?

Battery model BG86100 . I mean here in town. I know how to order them

on the internet.

Here is their response:

Thanks for contacting Virgin Mobile Customer Care.

We will be glad to provide you information about the stores where you

can purchase a battery.

To locate stores in your area, you may visit our website, You may follow the steps below:

1. Launch

2. Click Find a Store that is located at the upper right part of your


3. Enter zip code. Click Go.

4. Available stores will appear.

Below this was a bunch of stuff about how if I needed additional help, please contact us and do please provide us with the following information so that we can more effectively help you and Yadda, Yadda, Yadda........

I have contacted Virgin Mobile stores and they have not had batteries. This is why I was very specific in asking them to provide me with a store that could sell me this particular battery. I know how to look up stores. I know how to order batteries over the internet. I WANT TO BUY A BATTERY FOR MY VIRGIN CELL PHONE HERE IN THIS CITY!!!! This information was never provided. What an absolute waste of time.

My guess is that someone in customer service pasted in some stock phrases and turned my reuest around in 20 seconds and this made their metrics look good. What an excellent, efficient CSR we have! - Who is not providing the service requested, by the way. I just wanted to let the general public to be aware that they will encounter this kind of garbage in trying to get help from Virgin Mobile.

This reviewer shared experience about poor customer service and wants this business to "we are sorry, you are right, we dropped the ball. give me location where i can buy the battery or explain that i will just have to find a place to buy it on my own". Mark0101 is overall dissatisfied with Virgin Mobile. The most disappointing about virgin mobile internet service at Virgin Mobile was no info about where to get replacement batteries , but reviewer liked website very good richard branson owns it good prices. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Virgin Mobile.

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